- Coordination. Coordinate and direct projects and people in order to provide the best possible customer service in the most efficient manner. Duties include changing priorities and tasks to most effectively match a varied grouping of skills to fit customer needs.
- Planning and Project Management. Be responsible for large-to-very large projects, ensuring timely planning and implementation. Provide technical solutions to complex business problems. Manage multiple assignments and problems in an environment of continually changing priorities while keeping management and user departments informed of progress along the way. Make recommendations within appropriate corporate, division, and departmental policies. Submit changes to policies and procedures as appropriate to satisfy changing business needs.
- Scheduling & Technical Support. Schedule resources as needed to provide service throughout the day and week, including weekend on-call duty. This can include special needs such as hardware technicians or software specialists, vendor phone support, and planning backup support for vacations and other absences, such as conference and education. Provide technical support and training in the productive use of networking resources. Incumbent may be required to be on-call 24x7 for assigned responsibilities.
- Developing and Maintaining Technical Skills. Maintain current expertise while acquiring experience with new or emerging systems; keeping abreast of the rapid developments in the industry by education or hands-on experience in order to make recommendations on future directions. Mentors less experienced department members.
- Consulting. Must have extensive knowledge and experience in the design and use of network hardware and software. Must be able to establish good rapport with users at all levels of the company. Also essential to this position are a mathematical aptitude, logical problem-solving skills and a dedication to the teaching/learning process. A strong customer service orientation, with excellent leadership and communication skills is a key requirement for this position.
- Bachelor's degree in computer science or equivalent years of experience is required. Equivalent years of experience are determined as one year of technical experience for every year of college requested.
- 9 to 12 years technical experience with server and network hardware and software similar to what is in use at BCBST is required, Palo Alto Firewall & Panorama Experience (troubleshooting, rule creation, etc), SASE deployment & support experience (NetSkope specifically a bonus), DDos BGP, WAN, DNS (Akamai specifically a bonus) .
- Nice to have skills - SD-WAN support and firewall analyzer tools (Tufin, Algosec, etc).
- Knowledge of BCBST's basic business operations is also preferred.
- Certification are a plus.
- Excellent written and oral communication skills are required.
- Must have proven ability to lead very large technical projects or multiple concurrent medium to large projects.
- Extensive analysis, problem resolution, and troubleshooting skills are required.
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Network Engineer III - Chattanooga, United States - Mindlance
Description
Quals ll applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Education
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
