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Bilingual Energetic Receptionist Offering Stability and Growth - Long Beach, California, United States - Cambrian Homecare, Inc.
2 weeks ago
Description
Overview:
We are looking for a Full-Time energetic and self-motivated professional who is bilingual in Spanish to join our team
This position will be working out of our corporate office in Long Beach.
This position requires someone who is creative and dynamic with a "Yes we can" attitude.
This is not a remote position
Responsibilities:
To improve the customer phone experience, reduce hold times and phone transfer
To reduce the amount of calls that need to be transferred to coordinator
Assist the caller by utilizing system to help with items such as the following but not limited to: cancellations, confirming schedules
Upholding high standard of quality customer service
Maintaining reception duties
Document notes in the visit
Change status of the visit to EX (caregiver cancellation)
Re-open the visit as 'unassigned' & email Staffing
Assist field staff with clocking in/out of mobile system
Assisting callers with confirming schedules
Assist field staff with confirming client visit
Qualifications:
Ability to speak and write in Spanish is a must
Attention to detail
Customer service
Time management skills
bility to utilize and operate computers, scanners, copy machines and other basic office equipment
Ability to lift 30 pounds
Ability to work in the office (please note – this is not a remote position)
Ability to communicate effectively
Ability to relate to people from different socio-economic backgrounds
Ability to handle multiple tasks
Requirements
18+ years of age or older
Punctuality and excellent attendance required
Valid driver license and vehicle in working condition with current liability insurance
Eligible for employment in the United States
Ability to pass a background and reference check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Posted Min Pay Rate:
USD $19.00/Hr.
Posted Max Pay Rate:
USD $21.00/Hr.
