- Provide diagnostic support to Field Service Teams using a combination of technical understanding specific to Rivian products, experience with integrated automotive systems, use of specialized diagnostic tools, and logged vehicle data review.
- "Hands-on" Low voltage and HV diagnostic support
- Producing high quality documentation in both Service Support and Engineering document systems.
- Communicate effectively with business partners in support of Service needs.
- Aid Field Service in the production of pre-appointment service plans where more advanced diagnostic support is needed.
- Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.
- Support an industry leading customer repair experience through integration of elevated diagnostic support in the local Service operation workspace.
- Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.
- Support systems and processes that capture "feedback" that will in turn aid in product quality improvements.
- Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.
- Hours of operation are business partner focused and are expected to reflect within the current operational needs for the service location/region.
- 8+ years of experience in automotive industry or automotive repair, with an emphasis on mechanical, thermal, electrical, data processing and systems integration.
- Fundamental "working knowledge" and "hands-on" experience diagnosing electronic concern with and without OBD/DTC support.
- Fundamental knowledge and experience diagnosing CAN, LIN and other network architectures, such as I2C and A2B.
- Familiarity with terminal interfaces, scripting languages and experience reading computer code is a plus.
- Extensive knowledge of and experience with diagnosing and repairing mechanical and thermal systems.
- Ability to understand, build and promote the benefits of utilizing structured processes.
- Experience with customer support or customer relations.
- Excellent written and oral communication skills.
- Experience working as, or with Business Partners, and understands the role responsibilities a Business Partner must possess.
- Disciplined work ethic.
- Self-motivated, and encouraging of others.
- Able to work efficiently in small groups, large groups as well as individually.
- Ability to work effectively under pressure or within tight time limits.
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling on internal partners.
- Experience with logistics or parts ordering systems is a plus.
- Experience analyzing large data sets is encouraged.
- Competent computer and typing skills required.
- Appropriate interpersonal style and communication needed to work effectively with internal and external partners.
- Ability to travel as needed.
- Ability to support cross-functional teams both remotely and through on-site interactions.
- Extremely detail oriented.
- International / Cross Platform / Multi-brand and EV experience recommended.
- Experience in a Start-up environment is a plus.
- A.S.E. Certifications - Current (or prior) is a plus.
-
Sr. Diagnostic Specialist
1 week ago
Rivian Trenton, United StatesAbout Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting wh ...
-
Diagnostic Specialist
2 weeks ago
PennFleet Corp Philadelphia, United StatesJob Description · Job DescriptionPennFleet is seeking a highly experienced Diagnostic Technician. · Our ideal candidate is interested in technology and taking on the challenges of today's more complex equipment. · Benefits and Pay: · Competitive pay Experienced Techs - up to $4 ...
-
Sr. Diagnostic Specialist
1 week ago
Rivian Philadelphia, United StatesAbout Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting wh ...
-
Sonographer - Maternal Fetal Medicine - Days
2 weeks ago
WellSpan Health Services Chambersburg, United States**Full Time (80 hours/pay period)** · **Days** · **Monday - Friday, 8:00am-4:30pm · **General Summary** · Performs routine and advanced diagnostic ultrasound procedures at an intermediate to beginning specialist skill level. ...
-
Senior Physician
3 weeks ago
Stellar Innovations Hill City, United StatesWe are currently looking for a Senior Physician (m/f/d) for non-invasive cardiology for a client in North Rhine-Westphalia. · The hospital is a primary and standard care provider with over 100 beds. It plays an important role in the region and has certified centers and state-of-t ...
-
Specialist in Nuclear Medicine
3 days ago
SilverWorks Trenton, United StatesWe are currently seeking a dedicated Nuclear Medicine Specialist (m/f/d) to join our team in Trenton. In this role, you will be responsible for nuclear medicine diagnostics in the inpatient setting. This includes working in a certified breast center, an interdisciplinary oncology ...
-
Resident Physician
3 days ago
Omega Enterprises Trenton, United StatesWe are currently seeking a · Resident Physician Neurology (m/f/d) Rehabilitation · for a rehabilitation clinic in the greater Augsburg area. · The offer: · Rehabilitative treatment for all neurological conditions · Modern diagnostic procedures, including an electrophysiologi ...
-
Ophthalmic Diagnostic Imaging Specialist II
2 weeks ago
Penn Medicine Philadelphia, United States**Description** · Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration w ...
-
Ophthalmic Diagnostic Imaging Specialist II
3 weeks ago
Pennsylvania Medicine Philadelphia, United StatesPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, ...
-
Ophthalmic Diagnostic Imaging Specialist II
1 week ago
Pennsylvania Medicine Philadelphia, United StatesPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, ...
-
SilverLinx Yardville, United StatesThe department for child and adolescent psychiatry offers the opportunity for outpatient, inpatient, and day clinic treatment · The department currently has 60 inpatient beds on multiple units, and the day clinic is currently being expanded and currently offers 5 places · Assumin ...
-
NovaTech Solutions Bucks, United StatesAs a specialist clinic for oncology, hematological diseases, and lymphology, we provide care for patients in the Inselsberg Clinic as part of inpatient rehabilitation. We offer a range of modern and comprehensive diagnostic and therapeutic methods that are coordinated with the re ...
-
Specialist in Gynecology and Obstetrics
3 weeks ago
Apex Dynamics Robbinsville, United StatesSpecialist in Gynecology and Obstetrics (m/f/d) MVZ · We are looking for a specialist in gynecology and obstetrics (m/f/d) for an attractive MVZ in Northern Bavaria. · (JOB-ID: 78301) · Position: Specialist (m/f/d) · Specialty: Gynecology and Obstetrics · Facility: MVZ - Practi ...
-
Specialist in Radiology
3 weeks ago
Stellar Innovations Robbinsville, United StatesSpecialist in Radiology (m/f/d) at a Medical Care Center (MVZ) in Robbinsville · Join our team as a specialist in radiology (m/f/d) at a forward-thinking MVZ and enjoy excellent working conditions. The position is located in Lower Bavaria, near the border with Austria, making it ...
-
Manager Apoc Service Sales and Operations
2 weeks ago
Abbott Laboratories Princeton, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Specialist in Neurology
3 weeks ago
BlueWave Solutions Princeton, United StatesAcute Doc is a specialist in the recruitment and placement of doctors within the acute... Med Group, which is the nationwide market leader for medical professional groups. We advise and support doctors in their search for a suitable position, helping them to achieve their persona ...
-
Specialist in Radiology
3 weeks ago
Eclipse Solutions Princeton, United StatesThe practice is a cooperation partner of numerous centers, hospitals, and a certified mammography screening unit · Diverse workplace with regulated and flexible working hours without on-call duty, as well as above-average compensation · State-of-the-art technical equipment · Curr ...
-
Technical employee testing field
3 days ago
Titan Ventures Princeton, United StatesExploring new paths. But never forgetting where you come from. Löwenstein Medical Technology is a medium-sized company under the umbrella of the internationally positioned Löwenstein Group. As a specialist in respiratory diagnostics and therapy, we develop and produce high-qualit ...
-
Specialist in Hematology and Oncology
3 days ago
NovaTech Solutions Princeton, United StatesOn behalf of our client, an academic teaching hospital, we are currently seeking a board-certified Hematology Oncology Specialist (m/f/d) for the greater Paderborn area. The position offers: · - An interesting role as a specialist (m/f/d) in a modern clinic · - Diagnostic proce ...
-
Resident Physician
3 weeks ago
Aurora Ventures Princeton, United StatesFor our long-standing client, a maximum care provider in Hessen, we are currently looking for a resident physician (m/f/d) for vascular surgery. · The facility has approximately 20 clinics and offers beds for their patients. The clinic for vascular medicine treats arterial, venou ...
Sr. Diagnostic Specialist - Trenton, United States - Rivian
Description
About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Diagnostic Specialist role leverages each part of the knowledge, skill and experience that comes from a professional career in the Automotive Service Industry. This role seeks the Diagnostics Professional aimed towards helping resolve customer concerns using high quality diagnostic processes and techniques. Your attention to detail and focus on quality will have led you to developing a deeper understanding of core systems and technologies than would be required to simply "repair to the concern". Having adopted and then exhibiting a "Continuous Improvement" mindset, is what drives the Diagnostic Specialist to integrate the many facets of their abilities in complex diagnostics with the connected vehicles being produced today. These efforts come together to provide the consumer with a service experience rarely found in the automotive industry. Responsibilities will include utilizing your knowledge and training in support of the local Service team, comprising of a primary focus on upleveled diagnostic support given to both direct "In-Service/Hands On" diagnostics as well as "pre-appointment" service planning, and continues through diagnostic content collection, reporting, engaging cross-functional team responsibilities, and business partner development. This role will be located in Trenton, NJ.
Responsibilities
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.