Customer Success Manager - Las Vegas, United States - Youreka

Youreka Las Vegas, United States

3 weeks ago

Description

Youreka enables amazing and immersive mobile experiences for field technicians and deskless workers. Youreka simplifies complex data capture, guidance through complex procedures, and elevates workers with embedded artificial intelligence. We empower business users with easy to use, drag and drop tools for configuring best in class mobile experiences.

What you will do

The Sr CSM will be focused on our clients realizing the value ofour product and service and building a network of referenceable clients.

This key resource will provide world class engagement that will drive retention and revenue growth.

TheSr CSMowns the relationship with the client throughout their journey withYoureka.
As the main point of contact, the Sr CSM will coordinate andfacilitateresources to address client needs/requests.

They will also leverage their expertise and orchestrate our team to be efficient and effective with resolution/answers or timelines for resolution.

Key responsibilities:
Be responsible and accountable for client successand journey
Driving user onboarding, adoption, expansion of accounts and renewals
Ensuringclient achieves expected value from product
Driving engagement & building relationships/trust/credibility with stakeholders throughout client organizations to align their needs with our services
Removing obstacles/resolving issues &advocating for client/partner internally
Identify churn/client risk and proactively mitigating/resolving
Produce strategic account plans and manage them
Provide feedback internally on process improvements to develop a better customer experience
Be an advocatewho canprovideexpertise,options,recommendations and guide client decisions
Accelerate, filter and open communications

About You:

2-5 years' experience in Customer Success Management or Account Management role
Used or sold Salesforce in the past
Strong track record of building and maintaining relationships with key stakeholders/executive sponsors
Exceptional presentation, written and verbal communication skills
Ability to work across many verticals and with Fortune 500 clients
Experience negotiating and selling to an established technology customer base
Ability to drive revenue and retention growth while enhancing engagement
Results focused, flexible, proactive with high attention to detail and a strategic mindset
Passionate in working closely with customers and delivering success
BA degree or equivalent experience

Location

Our team fully accommodates remote work so there are no specific location requirements for this role. Our heaviest concentration of team members is in the Maryland/D.C. area, the majority of collaboration happens during east coast hours.

About Youreka

Youreka is a leading Salesforce ISV partner. Youreka is built on the Salesforce platform and is in the top 2% of all Salesforce AppExchange applications This is your chance to be part of one of the fastest growing applications in the Salesforce ecosystems

We have

An amazing team focused on doing #Whateverittakes to help our clients and teammates be successful
A calling to innovate and improve every day
A competitive benefits and compensation package
Room for rapid growth and an emphasis on talent development
A fun, casual team environment with cool co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths to make all of us better
A great benefits package including medical, dental, vision, 401k, AD&D and Life Insurance coverage, employer paid short term disability coverage, wellness initiatives, and more
Competitive Paid Time Off (PTO) package that includes time in service increases, Volunteer Time Off (VTO), 9 Holidays, and flexible work schedule

Youreka Labs is an equal opportunity employer, who participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.

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