Client Service Representative - East Hartford, CT
2 days ago
Job description
About TAB Computer Systems
TAB Computer Systems, Inc., a 100% employee-owned IT service and support company, has been delivering innovative technology solutions to small and medium-sized businesses for over 40 years.
We are currently seeking a Client Service Representative to join our team of dedicated professionals who provide exceptional service and technical support to our clients.
Position Summary
The Customer Service Representative (CSR) serves as the primary liaison between clients and the service team. This role is responsible for coordinating service requests, scheduling technicians, and ensuring clear communication between internal teams and customers. The CSR plays a key role in delivering an organized, responsive, and positive client experience.
Responsibilities
- Handle all incoming service calls via telephone, email, and portal.
- Monitor service boards and route new tickets appropriately.
- Create and update service tickets with accurate documentation.
- Manage and set the schedule for technicians encompassing changes, delays, rescheduling, etc.
- Communicate with clients regarding appointments, ticket processing, and requests.
- Notify clients of delays, reschedules, or technician changes as soon as possible.
- Coordinate and schedule recurring block-time service schedules.
- Participate in departmental meetings.
- Other duties as assigned.
Position Requirements
- Experience in scheduling, dispatching, and customer service.
- Technical knowledge is a plus.
- Excellent written/verbal communication and interpersonal skills.
- Strong problem-solving and organizational abilities.
- Calm, professional, and patient under pressure.
- Ability to multitask in a fast-paced environment
- Self-motivated and able to work independently or as part of a team.
Physical Requirements
- Mobility to work in a standard office setting and to sit and stand for a period of time.
- Vision to read printed materials and see a computer screen; and hearing and speech (English Language) to communicate in person and over the telephone.
- Ability to lift and transport equipment weighing up to 15 pounds.
Compensation & Benefits
Competitive starting salary with performance-based incentives.
· Comprehensive benefits package, including:
- Company-shared cost medical and dental plans.
- 401(k) plan with company matching.
- Annual bonus program and performance awards.
- Accelerated vacation schedule.
· Professional growth opportunities:
- Access to ongoing training resources, virtual labs, and study materials.
- Company-funded certification exams.
Job Type: Full-time
Pay: $43, $48,000.00 per year
Benefits:
- 401(k) 4% Match
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
- Work from home
Education:
- High school or equivalent (Required)
Experience:
- CSR and/or Dispatching: 2 years (Preferred)
Ability to Commute:
- East Hartford, CT Required)
Work Location: Hybrid remote in East Hartford, CT 06108
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