- Perform value-added reporting and ad-hoc analysis to support and Staples Business Advantage strategic initiatives
- Develop reporting to track execution progress and success
- Work closely on evaluating our marketing strategy and identifying reports and processes to understand our impact on performance and what's working
- Analyze vast amounts of customer, marketing performance, and product data and make recommendations about improvements and opportunities for increasing sales and profit
- Responsible for preparing analysis as well as presenting findings and recommendations
- Develop interactive/dynamic dashboards with various BI tools
- Produce and streamline regular weekly, monthly, and quarterly reporting. Recommend additional "deep dive" analytics as appropriate.
- Improve existing data governance, analysis, and reporting processes to drive efficiency
- Management of multiple high-profile projects
- Strong strategic, analytical, and critical thinking skills; strong bias towards data-based decision-making with the ability to break down complex problems and formulate plans
- Adept at communicating findings to leadership and business stakeholders across the organization in both verbal and presentation formats
- The ability to pick up new systems and software quickly is a must
- Strong business acumen and analyzing customer and marketing performance
- Strong familiarity with marketing channel tactics and analyzing marketing performance across digital and off-site
- Demonstrated strong proficiency at an advanced level in Microsoft Excel and PowerPoint
- Pro-active and self-motivated work style with proven ability to collaborate broadly with a flexible, positive attitude to get results within a cross-functional team
- Ability to manage multiple projects and changing priorities with a demonstrated track record of strong execution and experience partnering with technical teams to deliver results
- Expertise in various data mining techniques and effective visualizations
- Hands-on experience with complex SQL queries and Tableau development
- Actively pursuing Master's degree in Finance, Statistics, Economics, Marketing Analytics, Business
- 4+ years of analytics, predictive modeling, and reporting experience, preferably in an e-commerce or retail environment
- Knowledge of web analytical tools (Adobe Report Builder, Google Analytics) and A/B and multivariate testing or other industry standard web analytics and testing tools
- Alteryx, Tableau Prep, or other data mining and statistical software knowledge added advantage
- Experience in hypothesis testing, analysis of variance, and regression models
Customer Intelligence Intern - Framingham, United States - Staples
Description
Staples is business to business. You're what binds us together.
Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.
This position is a part of the Staples, Inc. hybrid work model, 3 days in the office and 2 days remote.
What you'll be doing:
What you bring to the table:
What's needed- Basic Qualifications
What's needed- Preferred Qualifications
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call for more information.