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    Remote Customer Service Representative - Kennedy Space Center, United States - Shellpointmtg

    Shellpointmtg
    Shellpointmtg Kennedy Space Center, United States

    4 weeks ago

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    Description

    **Remote Customer Service Representative**

    **Job Description**

    **Who we are**

    **Duties & responsibilities** The successful candidate will:

    Handle all homeowner phone calls in a positive, courteous, and helpful manner.

    Identify homeowners concerns, research their issues, and provide answers that meet their needs.

    Develop workable solutions that satisfy our homeowners, our client/investors, and our company.

    Provide exceptional service during every contact with our homeowners.

    Process homeowners mortgage payments.

    Achieve company performance goals.

    Take part in continuous training in company policies/procedures and industry regulations.

    **Skills & abilities**

    The successful candidate needs:

    English fluency.

    Outstanding professional telephone communication skills.

    The ability to work from home is a must.

    Must be able to commute daily to office when the time comes.

    The ability to work well with homeowners of any mood or personality type.

    A positive attitude, with an eagerness to solve problems.

    Excellent reasoning and research skills; the ability to see the "big picture" *and* manage the details.

    The ability to safeguard confidential homeowner and company information.

    A strong work ethic, high integrity, and well-organized mindset.

    The ability to follow instructions but work with minimal direct supervision.

    Excellent keyboard skills.

    Ability to quickly learn new computer software.

    Preferred experience with Hyland OnBase software (document imaging system) or similar solution.

    Spanish or bilingual is a plus.

    **Education & experience**

    High-school diploma (or equivalent).

    Over 1 year of inbound/outbound call-center experience.

    Mortgage experience preferred.

    **Hours & System Requirements**

    Your hours and shift will vary based on call volume and business need, but there is an expectation that a successful candidate will work in a full-time capacity which will include 8 hours daily.

    + Available shifts:

    8:00 am - 5:00 pm, Monday-Friday, Rotating weekends

    9:00 am - 6:00 pm, Monday-Friday, Rotating weekends

    10:00 am - 7:00 pm, Monday-Friday, Rotating weekends

    Secure home office consisting of:

    + Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)

    + Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions

    Suitable ergonomic Chair and desk combination suitable for use to handle a desktop PC and laptop, two monitors, keyboard, mouse and assorted network gear.

    **Company Perks**:

    15 Paid Time Off (PTO) days and 18 after 1st anniversary

    8 Paid Holidays

    Employee Engagement Activities

    **Company Benefits**:

    Medical (including Health Savings Account & Flexible Savings Account)

    Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match - Employee Assistance Plan

    Tuition-Assistance Programs

    Performance-based Incentives

    Pet Insurance

    Advancement Opportunities

    **Newrez NOW:**

    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

    **Equal Employment Opportunity**

    We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

    **Application Instructions**

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

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    **Remote Customer Service Representative**

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    View Locations/Map **Posted**: 8/23/2021

    **Job Reference #**: R1598



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