- Greet customers in a timely, friendly and professional manner
- Obtain current customer and vehicle data, make changes in dealership system as needed
- Interview customers to determine the nature of customers concerns and needs
- Perform vehicle walk-around with customer looking for additional sales opportunities
- Thoroughly complete repair orders
- Communicate with customers by phone to schedule appointments and relay vehicle status updates
- Inspect repaired vehicles prior to delivery
- Maintain Customer Satisfaction Index standards
- Maintain individual performance standards
- Keep work area clean and organized
- Valid TX DL and acceptable driving record, acceptable background review and negative drug screen
- High school diploma or the equivalent
- Basic math, reading and writing skills
- Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form
- Must be able to deal with problems involving several concrete variables in or from standardized situations
- Strong mental aptitude
- Strong verbal communication skills
- Strong personal initiative
- Ability to operate a standard transmission vehicle
- Ability to use a computer and 10 key calculator
- General Knowledge of vehicle mechanical operations
- Ability to operate hand and power tools safely
- Physical Requirements:
- Frequent standing, walking, bending/stooping/squatting, grasping/gripping, writing/typing, driving/operating equipment and vision (beyond arms length), sitting, hearing, speaking
- Occasionally climb stairs/ladders, lying down, push/pull, reach above shoulders, and lift/carry 1-75lbs.
- The employee will work indoors and outdoors in an autoshop environment.
- Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc.
- Will be exposed to fumes, chemicals, solvents, caustics, etc.
- Will be exposed to extreme temperatures.
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service advisor - San Angelo, United States - AUTO INC
Description
Job DetailsJob Location
Kia of San Angelo - San Angelo, TX
Description
Job Summary
Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.
Essential Functions