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    Pharmacy Customer Associate - Denver, United States - Elevance Health

    Elevance Health
    Elevance Health Denver, United States

    3 weeks ago

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    Description
    Be Part of an Extraordinary Team.

    BioPlus Specialty Pharmacy is now part of CarelonRx, and a proud member of the Elevance Health family of companies.

    Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health.

    Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.


    The Pharmacy Customer Associate is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.


    Schedule:
    Thursday-Monday or Saturday–Wednesday


    Shift:
    Hiring for multiple shifts: 11am-7:30pm, 11:30am-8pm, 12pm-8:30pm, 12:30pm-9pm, 1pm-9:30pm, 1:30pm-10pm, 2pm-10:30pm


    LOCATION:

    This position will work ONSITE for 4-6 weeks training, 5 days/week at our office at 700 Broadway Denver, CO Candidates must reside within 50 miles or 1-hour commute each way of this location.

    Opportunity to work hybrid after training period, with requirement to work onsite 1x week.

    How you will make an impact

    Primary duties may include, but are not limited to:


    • Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.
    • Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
    • Completes necessary research to provide proactive, thorough solutions.
    • Displays ownership of service requests ensuring high quality resolution and follow-thru.
    • Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.

    Minimum Requirements:


    Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.


    Preferred Skills, Capabilities, and Experience:
    Specialty pharmacy experience preferred.


    For candidates working in person or remotely in the below locations, the salary* range for this specific position is $17.48/hour – $26.21/hour.


    Locations:
    Colorado


    In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

    The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company.

    The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.


    The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting.

    This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

    Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.

    No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans.

    The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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