Financial Services Representative - Hand to Shoulder Center of Wisconsin, Appleton, WI, US
5 hours ago
Job description
Financial Services Representative
ANSWERS TO: Billing Team Leader
SUPERVISORY RESPONSIBILITY: None
START DATE: As soon as qualified candidate is chosen
EMPLOYMENT TYPE: Temp to Hire / Direct Hire
WORK HOURS: Full-time, Monday through Friday 8:00 a.m. – 5:00 p.m., 40 hours per week
POSITION DESCRIPTION:
Join our dynamic specialty medical practice as a Financial Services Representative, where you'll serve as a key liaison, assisting patients with account payments and managing all aspects of patient and insurance billing. In this role, you will:
- Facilitate patient payment coordination with clarity and professionalism.
- Oversee insurance billing processes to ensure accuracy and timely reimbursements.
- Address billing inquiries and support patients in navigating financial aspects of their care.
- Maintain compliance with billing regulations while optimizing efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (not limited to):
- Communicate with patients about their accounts via verbal and written correspondence. This role requires frequent telephone conversations.
- Prepare surgical estimates.
- Set up payment plans with patients.
- Process patient credit card payments.
- Work with attorney offices for resolution of patient accounts.
- Review monthly delinquency report.
- Refer delinquent accounts to collection.
- Review bankruptcy notices.
- Call insurance companies.
SKILLS NEEDED:
- Work well in a team environment.
- Have basic knowledge of insurance plans (HMO, PPO, etc.) contracts, claims and payment processes.
- Have excellent computer and telephone skills.
- Have basic knowledge of medical office practices, terminology, and abbreviations.
- Have excellent communication/customer service. Must be able to clearly and precisely communicate with doctors, nurses, therapists, co-workers and patients.
- Adhere to OSHA, HIPAA, and MEDICARE guidelines.
REQUIRED EDUCATION:
High school or Equivalent
REQUIRED EXPERIENCE:
1 to 20+ years
BENEFITS INCLUDE:
Health and Wellness Insurance (health, vision, dental), Disability Insurance (short-term and long-term), Life Insurance, Paid Time Off (vacation, sick and holiday), 401K/Profit Sharing plan.
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