- Team Leadership:
- Supervise and lead a team of front-of-house team members during your shift.
- Set a positive example for the team by demonstrating excellent customer service, professionalism, and a strong work ethic.
- Delegate tasks and responsibilities to team members, ensuring that each member knows their role and responsibilities.
- Customer Service:
- Greet customers with a warm and friendly demeanor, ensuring they feel welcome and valued.
- Handle customer inquiries, concerns, and complaints promptly and professionally, seeking to resolve any issues to the customer's satisfaction.
- Order Accuracy and Efficiency:
- Ensure that orders are accurately taken and transmitted to the kitchen, and that completed orders are verified before being served to customers.
- Monitor order preparation times and work with the kitchen team to maintain efficient service.
- Dining Area Management:
- Oversee the cleanliness and organization of the dining area, including tables, chairs, condiment stations, and restrooms.
- Regularly inspect the dining area to ensure it meets Chick-fil-A's standards of cleanliness and aesthetics.
- Cash Handling and Accountability:
- Manage cash registers and handle transactions accurately and efficiently.
- Perform cash reconciliation at the end of the shift and ensure proper documentation of transactions.
- Training and Development:
- Assist in training new team members on front-of-house procedures, customer service, and Chick-fil-A's values.
- Provide ongoing coaching and feedback to team members, identifying areas for improvement and recognizing exceptional performance.
- Compliance and Safety:
- Ensure compliance with Chick-fil-A's food safety, sanitation, and health standards.
- Uphold Chick-fil-A's policies and procedures, including those related to safety, cleanliness, and dress code.
- Shift Management:
- Manage shift transitions, including opening and closing procedures, ensuring a smooth handover between shifts.
- Manage and adjust set ups, breaks, team member rotations, and shift systems that set up the team for a successful shift.
- Document and take notes on the shift and team member performance including but not limited to: Time and Attendance Occurrences, Dress Code, Core Values, Waste, Points or Infractions in VSBL and SLACK.
- Collaborate and complete all catering needs to fulfill within the promised time.
- Coordinate with other shift leaders, managers, and kitchen staff to maintain efficient operations.
- Previous experience in a leadership or supervisory role, preferably in the restaurant or hospitality industry.
- Strong interpersonal and communication skills.
- Customer-focused mindset with a passion for providing exceptional service.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with cash handling and basic math skills.
- Attention to detail and commitment to maintaining high standards of cleanliness and organization.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Knowledge of Chick-fil-A's menu and values is a plus.
- Leadership: Ability to inspire and lead a diverse team while maintaining a positive and collaborative environment.
- Customer-Centric: Dedication to exceeding guest expectations and creating memorable experiences.
- Organizational Skills: Effective at managing multiple tasks, prioritizing, and delegating responsibilities.
- Attention to Detail: Commitment to maintaining high-quality service and cleanliness standards.
- Adaptability: Willingness to adjust strategies and approaches based on changing guest needs and market trends.
- Monday through Saturday on site at Chick-fil-A Beltway 8 & Hammerly
- Minimum Requirement for Leadership: Three 8 hour shifts
- Up to 40 hours maintaining training, operations, systems and processes, and people development
- 401(k)+ 401K Matching
- Optional Dental & Vision Insurance
- Employee assistance program
- Health Insurance Benefits & Coverage of Benefits
- Paid time off- 30 hours
- Daily Complimentary Meals at Chick-fil-A Beltway 8 & Hammerly
- equaling closely to about 3,000.00 a year.
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Front of House Shift Leader - Houston, United States - Chick-fil-A
Description
Job Description: Front of House Chick-fil-A Shift LeaderPosition Overview:
As a Front of House Chick-fil-A Shift Leader, you will play a crucial role in ensuring the smooth operation of the restaurant's front-of-house activities. You will lead and inspire a team of team members, ensuring excellent customer service, maintaining a clean, organized, and fast paced dining experience in the drive thru, dining room, carry out and mobile ordering areas. ,and upholding Chick-fil-A's standards of quality and hospitality. Your leadership will contribute to creating a positive and enjoyable dining experience for our guests.
Starting Pay: $15.50 | Full Time & Part Time Employment Status
Responsibilities: