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Customer Care Representative - Lehi, United States - WeLink
Description
**Customer Care Representative**
Lehi, UT
Full-Time
Customer Care Representative
About WeLink
WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy fiber-like networks faster and more cost-effectively than anyone else. These networks are used to provide internet broadband to the home and small businesses and will be used to offer mobile services in the future too.
We were founded by experienced fixed-wireless veterans and have spent the past couple of years developing technology and refining our approach. We've had paying customers for a year in the Las Vegas metro area. At WeLink, we place a strong emphasis on delivering quality service and maintaining an excellent customer experience. As a result, our customers love our service, and our churn is extremely low.
We recently closed a large round of funding and are poised to grow massively.
Our growth won't just encompass expanding our fixed-wireless footprint but also adding additional services (including mobile solutions).
If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and pioneer a better wireless future for the world, join us.
Job Description
WeLink is looking for a Customer Care Representative to ensure complete customer satisfaction. Our Customer Care Representative will focus on the needs of customers by managing accounts, addressing billing questions, and providing helpful information. Candidates should be organized and capable of multitasking.
Essential Job Functions
Manage customer accounts.
Assist with escalated customer concerns and issues.
Communicate with customers via phone calls, text messages, and emails.
Update internal ticketing system.
Provide world class customer service.
Experience/Qualifications
An understanding of Customer Service.
Experience managing customer accounts via phone calls, emails, text messages and internal ticketing systems.
Knowledge of billing cycles and methods.
Great communication skills
Desire to help customers and go the extra mile to solve their problems and make them happy
Ability to learn quickly
Creative problem solving
