- Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
- Maintain the prescribed standard for "hours per customer repair order written"
- Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon.
- Communicate with customer to determine the nature of their mechanical problem(s).
- Obtain accurate customer and vehicle data.
- Test-drive vehicle as necessary.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications.
- Lift the hood of every vehicle and look underneath for potential additional repair needs.
- If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
- Notify dispatcher of incoming work.
- Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
- Establish each customer's method of payment. Obtain approval of credit, if necessary.
- Obtain customer's signature on repair order; provide customer with a copy.
- Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
- Handle telephone inquiries regarding work in process and appointments.
- Compare final invoice with original repair order.
- Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
- Deliver vehicle to customer and answer any questions.
- Maintain follow up program on additional items found in need of repair.
- Attend meetings as scheduled.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Ensure that work areas and customer waiting areas are kept clean.
-
Marina del Rey Toyota
2 weeks ago
Westside Investments Inc Los Angeles, United StatesJob Description · Job DescriptionJob Title: Business Development Center Representative · Department: Business Development Center · Reports to: Internet Director · FLSA Status: Non-Exempt · Position Description: Communicates with customers through email and phone calls in order ...
-
Marina del Rey Toyota
2 weeks ago
Westside Investments Inc Los Angeles, United StatesJob Description · Job DescriptionPosition Description: Lube Technician · Position Summary: Lube Technician is responsible for performing lube related services for customers in a professional and efficient fashion. · Essential Duties and Responsibilities: · Devote himself/herself ...
-
Marina del Rey Toyota
3 weeks ago
Westside Investments Inc Los Angeles, United StatesJob Description · Job DescriptionJob Title: Automobile Technician · Department: Service Department · Reports to: Service Manager · Position Description: The Automobile Technician is responsible for inspecting, maintaining, and repairing cars and light trucks. She/he provides the ...
-
Marina del Rey Toyota
3 days ago
Westside Investments Inc Los Angeles, United StatesJob Description · Job DescriptionPosition Title: Salesperson · Department: Sales · Reports to: Sales Manager · FLSA Status: Non-Exempt · Position Summary: Sells new or used automobiles, trucks, and vans on premises of vehicle sales establishment by performing the following dut ...
-
Marina del Rey Toyota
2 weeks ago
Westside Investments Inc Los Angeles, United StatesJob Description · Job DescriptionPosition Title: Service BDC Representative · Reports to: Fixed Operations Manager/Service Manager · FLSA Status: Exempt · Position Summary: The Service BDC Representative coordinates and monitors the activity of the service department to ensure ...
-
Marina del Rey Toyota
2 weeks ago
Westside Investments Inc Los Angeles, United StatesJob Description · Job DescriptionPosition Description: Cashier · Reports to: Service Manager/Controller · Position Information: The Cashier is responsible for the receipt of payment from customers and employees in payment for goods or services, and accurately records the amounts ...
-
Marina del Rey Toyota
3 weeks ago
Westside Investments Inc Los Angeles, United StatesJob Description · Job DescriptionJob Title: Finance & Insurance Manager · Reports to: Operations Director · Position Description: The Finance & Insurance Manager is responsible for producing additional revenue for the facility by selling finance and insurance products to new and ...
-
Marina del Rey Toyota
2 weeks ago
Westside Investments Marina del Rey, United StatesJob Title: Service Advisor · Department: Service · Reports to: Service Manager · FLSA Status: Exempt · Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. · Essential Dut ...
-
Automotive Technician
2 weeks ago
Marina Del Rey Toyota Los Angeles, United StatesJob Description · Job DescriptionAUTOMOTIVE TECHNICIAN · Marina Del Rey Toyota service team is searching for an experienced technician. · ASE certified automotive technician is a plus. If not, we will pay for your ASE · Whether you have dealership and/or independent repair facili ...
-
Service Cashier
2 weeks ago
Marina Del Rey Toyota Los Angeles, United StatesJob Description · Job DescriptionService Cashier · Marina del Rey Toyota in Marina del Rey, one of the largest growing dealerships in Los Angeles County is looking for a cheerful and energetic inidivdual to work as a cashier customer service representative. The right candidate wi ...
-
Business Development Center
2 weeks ago
Marina Del Rey Toyota Los Angeles, United StatesJob Description · Job DescriptionMarina del Rey Toyota in Marina del Rey, one of the largest growing dealerships in Los Angeles County is looking for a cheerful and energetic employee to work as a customer service representative. The right candidate will be responsible for prospe ...
-
Service / Sales Porter
2 weeks ago
Marina Del Rey Toyota Los Angeles, United StatesJob Description · Job DescriptionMarina del Rey Toyota in Marina del Rey, one of the largest growing dealerships in Los Angeles County is looking for a cheerful and energetic employee to work as a porter in the Sales/Service Dept. · Marina Del Rey Toyota is an equal opportunity ...
-
Used Vehicle Acquisition Manager
2 weeks ago
Marina Del Rey Toyota Los Angeles, United StatesJob Description · Job DescriptionMarina del Rey Toyota is looking for an experienced used car buyer. We are in the process of building up our used car inventory and need assistance from someone with experience in finding, evaluating, and purchasing used vehicles. · Benefits · He ...
-
Internet Sales Manager
3 weeks ago
Marina del Rey Toyota Los Angeles, United StatesMarina del Rey Toyotahas been a family owned and operated dealership for over 20 yearswith a prime location in Marina del Rey.We pride ourselves on being a credible, long-term employer for many of our employees, and are always seekingqualified, hard-working individuals to join ou ...
-
On Site Security
3 weeks ago
Marina Del Rey Toyota Los Angeles, United StatesJob Description · Job DescriptionAs the On-Site Security Guard at Marina del Rey Toyota you will be tasked with ensuring a safe and comfortable environment for customers and employees. · Your responsibilities will include: · Assisting customers with parking as they enter the pro ...
-
Closer/ Team Leader
3 weeks ago
Marina Del Rey Toyota Los Angeles, United StatesMarina del Rey Toyota is looking for a motivated floor manager who is ready to WORK. · - Health insurance · - 401K Plan · - Paid time off and vacation · - Growth opportunities · The Team Leader/Floor Manager Position has a Pay Scale consisting of the following elements and ranges ...
-
Automotive Technician
6 days ago
Marina Del Rey Toyota Marina del Rey, United StatesAUTOMOTIVE TECHNICIAN · Marina Del Rey Toyota service team is searching for an experienced technician. · ASE certified automotive technician is a plus. · If not, we will pay for your ASE · Whether you have dealership and/or independent repair facility experience we would like to ...
-
Automotive Sales Associate
1 week ago
Marina Del Rey Toyota Marina del Rey, United StatesMarina del Rey Toyota has been a family owned and operated dealership for over 20 years with a prime location in Marina del Rey. We pride ourselves on being a credible, long-term employer for many of our employees, and are always seeking qualified, hard-working individuals to joi ...
-
Internet Sales Manager
1 week ago
Marina Del Rey Toyota Marina del Rey, United StatesMarina del Rey Toyota has been a family owned and operated dealership for over 20 years with a prime location in Marina del Rey. We pride ourselves on being a credible, long-term employer for many of our employees, and are always seeking qualified, hard-working individuals to joi ...
-
Service / Sales Porter
1 week ago
Marina Del Rey Toyota Marina del Rey, United StatesMarina del Rey Toyota in Marina del Rey, one of the largest growing dealerships in Los Angeles County is looking for a cheerful and energetic employee to work as a porter in the Sales/Service Dept. · **Marina Del Rey Toyota is an equal opportunity employer offering Employee Benef ...
Marina del Rey Toyota - Los Angeles, United States - Westside Investments Inc
Description
Job Description
Job DescriptionJob Title: Service Advisor
Department: Service
Reports to: Service Manager
FLSA Status: Exempt
Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers.
Essential Duties & Responsibilities:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN "ALL-INCLUSIVE" LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
______________________________ ________________
Signature (Employee) Date
______________________________ ________________
Signature (Supervisor) Date