Patient Services Representative - Exton, PA
1 day ago
Job description
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Patient Services Representative in our Exton office (Oaklands Corp Center).
Mon - Fri, with rotating schedule, 8 hour shifts, 40 hours week, no weekends.
Summary:
- The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities.
Responsibilities:
- Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system.
- Explains and obtains signatures on the HIPAA Privacy Notice as appropriate
- Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable
- Identifies and collects co-pays from patients at the time of registration
- Post payments, generates receipt for patient, perform daily cash reconciliation and adheres to daily deposit cashiering standards
- Obtains referrals as required from patients, physician offices or online resources
- Communicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications.
- Accurately completes MSP and ABN documentation as necessary
- Scans necessary documentation into Patient Record in EHR
- Places orders in clinic software applications as necessary
- Exemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant manner
- Assume the role of scheduler as needed.
- Ensure complete accuracy when scheduling patients' initial evaluation to include informing patients of all required information necessary on day of appointment.
- Verify appointment availability for each treatment visit using the current scheduling system.
Credentials:
Education or Equivalent Experience:
- H.S. Diploma/GED (Required)
- Education Specialization: Equivalent Experience:
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Similar jobs
This position as Customer Service Representative is not the typical customer service role. This position focuses on the intricacies of customer support and is ideal for those who have managed the entire order process, handling requests and providing solutions needed in a timely a ...
2 weeks ago
The Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. · ...
1 week ago
We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles. · ...
1 month ago
· Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinica ...
1 day ago
We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles. · Motivated and willing to learn on the job · Experience working in the front desk area of a medical/dental practice preferred · ...
1 month ago
Our company focus is delivering exceptional service and you will play an integral role in that effort. We need team players who are passionate about customer service and possess a "run it like you own it" mentality. · The role of a Customer Experience Specialist is to positively ...
1 week ago
The Customer Service Representative with AGCCA is not the typical customer service role. This position focus on the intricacies of customer support and is ideal for those who have managed the entire order process, handling requests, and providing support and solutions needed in ...
2 weeks ago
We are hiring reliable customer service-focused employees who are knowledgeable and skilled in handyman repair and building relationships with clients. · ...
1 week ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients... · Performs lead receptionist and registration tasks for the Physical Rehabilitation Department. · ...
1 month ago
This position is designed as an entry level technician position to service and repair a variety of company products. · Achieves expected productivity levels associated with assigned workload and level of experience. · Takes responsibility for territory, inventory and customer rel ...
1 week ago
Penn Medicine employees shape our future each day. Are you living your life's work? · We believe that the best care for our patients starts with the best care for our employees. · ...
1 month ago
We are in search of friendly, motivated people for the position of Customer Service Representative. · As a Customer Service Representative, · You will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the ...
2 weeks ago
We are currently seeking a part-time employee to work Monday-Thursday 12pm-5pm and Friday 10am-4pm. · As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, · creating a Judgement Free fitness experience. ...
1 month ago
We are currently seeking a part-time employee to work Monday-Thursday 12pm-5pm and Friday 10am-4pm. · Part-Time: Starting at $12 per hour. · ...
1 month ago
+ The Customer Service Representative (CSR) with AGCCA is not the typical customer service role. · + Manage assigned account orders from receipt of PO through product delivery. · Proficient in use of tools and reports to help facilitate delivery. Understands specific documentatio ...
2 weeks ago
We are growing and looking for a Customer Service Representative (CSR) / Veterinary Receptionist who thrives in a collaborative setting, enjoys helping pet owners during stressful moments, · and takes pride in delivering excellent client service in a healthcare setting. · This ro ...
1 month ago
To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations. · Must be at least 18 years old (responsible for equipment operation). · ...
1 month ago
We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. · ...
2 weeks ago
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement · ...
1 month ago
We are seeking a part-time Donor Service Representative at our Downingtown Store in Downingtown, PA. · ...
2 weeks ago