Customer Service Coordinator - Lombard - Armstrong

    Armstrong
    Armstrong Lombard

    2 hours ago

    Default job background
    Description

    The role of Customer Service Coordinator serves as the first point of contact for customers interested in Armstrong's products and services, delivered through defined supply chains such as international, commercial, residential, or military.

    • Handles all inbound sales lead calls and converts them into appointments/sales.
    • Answers customer questions and resolves customer complaints or issues.
    • Researches and thoroughly qualifies prospects utilizing phone and internet to ensure that leads provided to field sales meet our minimum criteria.
    • Identifies prospect needs and sets appointments.
    • Communicates with local agency coordination and operations staff in support of customer needs/inquiries.
    • Leverages electronic and print collateral to support business opportunities.
    • Leverages technology to track sales efforts.
    • Supports all inbound communications and determines the best course of action based on call type/inquiry.
    • Performs any other duties assigned by Manager.

    Minimum Qualifications:

    • A high school diploma or GED is required; an associate's or bachelor's degree from a four-year college or university is preferred.
    • A minimum of 2 years' experience working in a customer service/care role is necessary.
    • Excellent verbal and written communication skills are essential.
    • Strong teamwork and interpersonal skills are required.
    • The ideal candidate will be highly customer service oriented.
    • The ability to demonstrate initiative and work with minimal supervision is crucial.
    • The capacity to prioritize and re-prioritize as situations and needs change throughout the workday is vital.
    • Multitasking and organizing workflow to manage daily responsibilities are key skills.
    • Attention to detail and strong presentation skills are also necessary.
    • Proficiency in Microsoft Office (Excel, Word, Outlook) is expected.

    Physical Requirements:

    • This role requires specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    • While performing the duties of this job, the employee is regularly required to talk and hear.
    • This position may occasionally require lifting office products and supplies up to 10 pounds.
    • The employee should be able to sit for long periods, stand and walk frequently, and bend, stoop, and reach occasionally.

    Compensation:

    • The hourly rate for this position is $18-$22 per hour, based on work experience.
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