- A Bachelor's Degree or equivalent professional experience
- Exceptional communication skills and the ability to articulate ideas, both orally and in writing
- Possess excellent negotiation, persuasion, and relationship-building skills
- Align well with the SIB culture by working collaboratively with teammates in a highly entrepreneurial environment
- Performance-driven with a high standard of business integrity and excellence
- Willingness to be onsite 5 days a week in Charleston, SC
- Experience with CRMs and other software tools (SalesForce / SalesLoft) is highly desirable
- Experience in the Reduction/Expense Management space is highly desirable.
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Client Results Manager - Charleston, United States - SIB Holdings
4 weeks ago
Description
About Us:SIB Development & Consulting ("SIB") is the leading cost reduction and spend management services provider for businesses in the mid-market to enterprise sectors. Our tech-enabled suite of services includes benchmarking, invoice audit & analysis, vendor negotiation & management, and more. We've delivered over $4 billion in savings while helping clients improve operations, data accuracy, financial assurance, and compliance. As a private equity-backed company, we're rapidly growing through acquisitions, including specialized expertise in blockchain solutions, utilities, waste management, telecom, logistics, etc.
About the Role:
The Client Results Manager is responsible for directly managing the client's
experience with SIB from kickoff to ASR and implementation of savings. This includes
being the primary contact for clients, report building, scheduling and leading calls with
clients, sending recurring status updates and reports, answering any and all client
questions, and maintaining a detailed and organized database of information on SIB's
past and present clients.
*This is an onsite role in Charleston, SC*
Responsibilities that directly contribute to the company's cash flow:
-Building and maintaining a relationship to keep clients engaged and updated
throughout the review period and into the ongoing monitoring and validation
period.
General Responsibilities:
-Report Building (Kick Off Call Agendas, Achieved Savings Reports, and Status
Updates, Partner Reports).
-Sorting incoming information from clients, creating audit packets for the teams.
-Logging Client Calls in Salesforce and Drive.
-Take the warm handoff of a client from the business development representative.
-Lead Kickoff Calls with clients.
-Follow-up with clients to obtain for all onboarding items necessary to get started
on reviews (LOA's, Site Lists, Invoices, Scheduling additional calls with client for
Treasury / Telecom, etc.).
-Send invoices to Operations manager to be inventoried.
-Upload and maintain client site list in Salesforce.
-Transfer appropriate and relevant audit information to external auditors.
-Send bi-weekly status updates to clients, or schedule status update calls with
clients when requested or as necessary.
-Schedule and lead ASR calls. Respond to questions and clarifications.
-Follow up with clients for all items needed to implement saving.
-Request VTR data and upsell for other categories for review.
-Liaison between audit teams and clients for additional information/authorization
needed during reviews.
-Confirm client AP access.
-Manage client cases (billing issues, disputes, general questions).
-Conduct quarterly business reviews with clients.
Requirements
Job Requirements:
Requires the ability to sit or stand for long periods, occasional stooping and reaching; May require lifting up to 25 pounds; Requires a standard range of vision and hearing with or without accommodations; Position is not substantially exposed to adverse environmental conditions.
Equal Opportunity Employer:
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to affectional orientation, age, ancestry, citizenship status, civil union status, color, domestic partnership status, ethnicity, gender (including gender identity and gender expression), genetic information or testing, marital or familial status, medical condition, mental disability, military or veteran status, national origin, physical disability, political activity or affiliation, race (including traits associated with race, for example, hair texture and protective hairstyles such as braids, locks, and twists), religion, religious creed or belief, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision making or medical conditions related to pregnancy or childbirth), sexual orientation, a victim of domestic violence or crime status, witness status, or any other status or classification protected by applicable federal, state, and/or local laws.
Compensation & Benefits:
The Company offers competitive compensation based on an applicant's experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Formal compensation offers will be based on the final candidate's qualifications and experience.
For the position of client Result Manager expected compensation is between $50,000-$60,000 plus bonus based on team success, on an annual basis. This is an FLSA-exempt position and not eligible for overtime pay. This position is bonus-eligible.
The Company also offers excellent benefits, including Medical, Dental, Vision, Life, STD and LTD, PTO, Maternity and Parental leave, Sick Time, Public Holidays, and a 401(k) plan with a Company match.
Application Accommodation
We are committed to providing equal opportunities for all applicants, including individuals with disabilities. Please let us know if you require any accommodations during the application process, and we will make every effort to meet your needs.
Salary Description
50,000-60,000
