- Monitor flooring installations, act as the liaison between The Home Depot stores, customers, subcontractors, vendors, sales associates, and other personnel.
- Assist with maintaining Installation Crews' Yield Capacity and Settings
- Process requests for estimates/HDMS liaison questions and follow up with appropriate personnel
- Maintain Installer Engagement, monitor day to day installer flow to ensure delivery of services to customers in a timely manner. Inform customers and installers of any changes or issues with a work order
- Work with District Site Operations Managers (DSOM), Site Operations Manager (SOM) or Assistant Site Operations Managers (ASOM) on assistance with Installer recruitment and retention
- Train installers on RR systems and processes
- Provide customer service assistance to local site operations manager and customers. Take appropriate action to resolve all customer issues in a timely manner
- Coordinate receipt of material, installer pick up, and scheduling all work orders
- Process Incoming Order Review
- Push Schedule Incoming Orders with customers and installers
- Maintain Push Schedule Worklist and Aging Report, completing tasks by due dates
- Service Tickets: work with the DSOM, SOM and/or ASOM to schedule/coordinate service tickets.
- Communicate with customers to set expectations and manage the entire work order process
- Assist DSOM, SOM or ASOM with Escalated Tickets
- May be required to perform jobsite inspections and/or Store visits whenever necessary
- Will require travel to field offices to provide onsite support as needed.
- Continue building strong, positive relationships between The Home Depot and Romanoff Renovations
- Daily Warehouse duties
- Adherence to SOPs
- Other duties as assigned
- Must have a valid driver's license, reliable transportation, and possess vehicle insurance.
- High School Diploma or Equivalent
- Minimum 3 years of relevant experience, primarily in the customer service field
- Strong verbal and written communication skills with ability to communicate across all levels of the company
- Strong customer service skills, ability to provide a positive and professional experience
- Strong telephone skills
- Strong computer skills
- Ability to travel to field offices, jobsites, and The Home Depot stores
- Previous customer service experience working in a retail industry, such as The Home Depot or Lowes
- Previous experience in residential construction a plus
- Background in floor covering installation and understands basic construction
- Self-Starter and team player
- Comfort with public speaking/teaching
- Organized and detail oriented
- Ability to multi-task
- Ability to show empathy to customers and installers
- Strong autonomous performer
- Functions with a sense of urgency
- Makes decisions with discernment, considering all sides
- Ability to read diagrams and installation specs
- Familiar with OSHA workplace regulations
- Sitting up to 5 hours a day
- Constant use of hands to type and write
- Stand up to 6 hours a day
- Lifting up to 50 pounds, occasionally
- Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed
-
Veterinary Client Service Representative
5 days ago
VCA Everett Animal Hospital Everett, United StatesVCA Everett Animal Hospital is a fast paced, AAHA accredited, multi doctor practice hospital that is seeking an experienced Client Service Representative to join our team. At VCA Everett Animal Hospital, we take our mission statement - your pet's health is our top priority and ex ...
-
Guest Service Representative
1 week ago
Hollander Hospitality Everett, United StatesDelta Hotels by Marriott Seattle Everett · 3105 Pine Street · Everett, WA 98201 · GUEST SERVICE REPRESENTATIVE · The Delta Hotels by Marriott Seattle Everett is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest se ...
-
Guest Service Representative
1 week ago
Delta Hotels by Marriott Seattle Everett Everett, United StatesDelta Hotels by Marriott Seattle Everett · 3105 Pine Street · Everett, WA 98201 · GUEST SERVICE REPRESENTATIVE · The Delta Hotels by Marriott Seattle Everett is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest s ...
-
Patient Service Representative
1 week ago
UnitedHealth Group Everett, United StatesGreet customers into the practice and provide instruction and/or direction as necessary both on the phone and in person Schedule and coordinate all patient appointments as directed Maintain an organized and clean work area, free of clutter Prepare al Patient, Representative, Cust ...
-
Customer Service Representative
1 week ago
Romanoff Renovations Everett, United StatesThe Customer Service Representative is responsible for creating and maintaining a positive relationship with customers, installers, office managers and The Home Depot within the designated regions. This role will be responsible for all aspects of cus Customer Service, Customer Se ...
-
Customer Service Representative
3 days ago
Ultimate Staffing Everett, United StatesJob Title: Customer Relations Manager · Department: Sales · Reports to: Sales Manager · Pay: $22-24/hr DOE · Summary: Primary responsibility is to provide customer service support for all clients customers. · ESSENTIAL DUTIES AND RESPONSIBLITIES: · Update customers when their du ...
-
Customer Service Representative
1 week ago
Randstad North America, Inc. Everett, United StatesUnder close [ "Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. · . JOB DUTIES: · - Responds to basic customer inquires regarding products, pr Customer Service Representativ ...
-
Member Service Representative
2 weeks ago
Navy Federal Credit Union Everett, United States Full timeTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; a Naval, Member Service, Statio ...
-
Customer Service Representative
20 hours ago
Ultimate Staffing Everett, United StatesCustomer Relations Manager Department: Sales. Reports to: Sales Manager. Pay: $22-24/hr DOE Summary: Primary responsibility is to provide customer service support for all clients customers. ESSENTIAL DUTIES AND RESPONSIBLITIES:Update customers when Customer Service, Customer Serv ...
-
Guest Service Representative
1 week ago
DELTA HOTELS BY MARRIOTT SEATTLE EVERETT Everett, United StatesDelta Hotels by Marriott Seattle Everett · 3105 Pine Street · Everett, WA 98201 · GUEST SERVICE REPRESENTATIVE · The Delta Hotels by Marriott Seattle Everett is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest s ...
-
Customer Service Representative
1 week ago
Della Infotech Inc. Everett, United StatesJob Description · Job DescriptionDescription: · Summary: · Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. · Job Duties: · • Responds to basic customer inquiries regarding ...
-
Customer Service Representative
1 week ago
Everett Housing Authority Everett, United StatesJob Type · Full-time · Description · Starting Salary: $41,892- $50,100 annually ($21.49 -$25.70 per hour), plus benefits · Open Until Filled with priority given to those applications received by 5:00 PM on Friday, April 26th, 2024. · Are you interested in being part of a missi ...
-
Customer Service Representative
1 week ago
Ultimate Staffing Everett, United StatesClient Job Description · A local privately-owned family company that has been around for over 70 years is growing and looking to add a Customer Service Specialist to their team in Everett, WA. As a family and employee-owned company, they operate the nation's largest independent g ...
-
Customer Service Representative
1 week ago
Northwest Animal Care Inc Everett, United States· Position at Northwest Animal Care · Northwest Animal Care Hospital has fostered a culture and brisk pace that combines personal growth and uncompromising animal care with fun and hard work · Our well established, 5 DVM practice is seeking a FT compassionate, detail-oriented ...
-
Member Service Representative
1 week ago
Navy Federal Credit Union Everett, United States Full timeOverview · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit ca ...
-
patient service representative
1 week ago
Providence Health & Services Everett, WA , USA, United StatesResponsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interview ...
-
Customer Service Representative
2 weeks ago
Apex Ventures Coupeville, WA, United States Freelance**Join our team in Coupeville, WA and support renowned partner companies in the telecommunications and energy industries with their search for personal customer advisors. We offer everyone the opportunity to enter the sales field** · **We need your talent - Start your career in s ...
-
Customer Service Representative
1 week ago
Thrive Pet Healthcare Everett, United States Full timeNorthwest Animal Care Hospital has fostered a culture and brisk pace that combines personal growth and uncompromising animal care with fun and hard work Our well established, 5 DVM practice is seeking a FT compassionate, detail-oriented CSR to join our team. Ideally, we seek appl ...
-
Sales representative in the internal service
1 week ago
Skyline Enterprises Langley, United StatesAre you passionate about sales and want to play a key role in the success of NCAB Group? Then seize this opportunity and join our team as an Inside Sales Account Manager (m/f/d) in Pforzheim, using your sales expertise to shape our company's growth. WHO WE ARE · ...
-
Remote Customer Service Representative
1 week ago
Parkerservices Everett, United States**Remote Customer Service Representative - Everett** · ****Remote Customer Service Representatives needed for an established financial institution in Everett**** · ******Must be in the Everett, WA area to be considered for this role****** · **Job ID: 18390** · **Pay Rate: $16 ...
Customer Service Representative - Everett, United States - Romanoff
Description
WHO WE ARE:Romanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nations' largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 46 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community.
JOB SUMMARY
The Customer Service Representative is responsible for creating and maintaining a positive relationship with customers, installers, office managers and The Home Depot within the designated regions. This role will be responsible for all aspects of customer service through managing work orders and providing day to day support to installation crews and customers. Receives, inventories, and dispatches rolled carpet goods and supplies based on daily production schedule in most cases by operating a forklift. First responder to issues reported by stores, installers, customers, or those found on routine jobsite inspections. The position reports to a Site Operations Manager (SOM).
ESSENTIAL FUNCTIONS:
•Medical, Vision, Dental Insurance
•Bonus Program
•401k with Company Match
•Paid Holidays
•Personal Time Off
•Earned PTO for Community Service
Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
