Customer Success Manager- Public Sector - Austin - SolarWinds

    SolarWinds
    SolarWinds Austin

    6 days ago

    Description

    At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
    The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us
    As a Customer Success Manager (CSM) for the Public Sector, you will act as a trusted advisor to key customers, driving strong relationships, product adoption, and measurable business outcomes. Your work will directly influence customer retention, renewals, and growth while ensuring a world-class customer experience.
    Responsibilities

    • Build strong relationships with Public Sector customers and guide them in adopting and realizing value from SolarWinds solutions
    • Understand customer goals, environments, and use cases to drive meaningful business outcomes
    • Proactively share updates on product features, best practices, industry trends, and known issues
    • Support escalations by partnering with internal teams to ensure timely, satisfactory resolution
    • Identify retention risks and growth opportunities, collaborating closely with Sales and Renewals
    • Represent the customer voice internally, providing insights to Product, Engineering, and leadership
    • Lead customer conversations on product capabilities, ROI, and strategic initiatives
    Qualifications
    • Excellent verbal communication and presentation skills
    • Ability to tailor messages to both technical and executive audiences
    • 5+ years in the IT industry in customer-facing roles (CSM, TAM, Support Engineer, Sales Engineer, etc.)
    • Strong understanding of networking, security products, and enterprise infrastructure
    • Experience with web technologies (HTTP, DNS, TCP, UDP, SSL/TLS, ICMP)
    • Working knowledge of SQL Server
    • General understanding of cloud concepts
    • Experience with CRM/ERP systems such as Salesforce, NetSuite, or Gainsight
    • Strong customer management and problem-solving skills
    • SaaS experience is a plus
    SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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