Implementation Analyst - Nashville, United States - Core10

Description

100% Remote

Monarch is seeking an Implementation Analyst who will work within an energetic professional services team for our client, a market-leading Software as a Service (SaaS) company and will be responsible for designing and configuring the software platform for our client's customers in response to their specific business requirements.

The role is a mix of client-facing consultative work and behind the scenes platform design, configuration, data analysis, and data manipulation.

Monarch, a new division of Core10, provides implementation and customer success services for leading financial service CRM and SaaS platforms.

The company streamlines the software adoption process for SaaS businesses to onboard customers faster, keep customers longer and generate more revenue.

Outside of implementing software solutions, Monarch specializes in building custom connectors between SaaS and CRM products and serves as a key consulting partner to Salesforce.

Monarch's Hereshore alternative to offshoring keeps tech jobs in mid-sized North American communities.

Requirements


What You'll Do:
Analyze client legacy data sets to understand the impact of the data on system design
Drive and manage new client implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial requirements gathering to technical platform configuration and training
Manages client and internal stakeholder relationships adeptly throughout the entire implementation process
Earns trust by consistently delivering accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts
Work closely with SaaS engagements teams to facilitate consistent customer experiences and go-lives
Work with Microsoft Excel to map, collate, and normalize disparate data sets for import into the platform
Provide consultative system design and industry best practice recommendations throughout an implementation
Hold both client customers and internal team members accountable to project timelines and budgets
Work with multiple customer implementations concurrently
Analyze and understand client data as an important factor that influences a client's system design
Leverage and continually develop best practices for each data environment and client vertical to assist in future implementation efficiencies


Qualifications & Experience:
Bachelor's degree from accredited college or university
Organization, effective time management, and ability to multi-task
Strong analytical and creative problem-solving abilities
Comfort with Microsoft Excel, familiarity with basic Excel functions
Ability to adapt to rapidly evolving situations
Strong sense of personal responsibility and ownership over your work
Willingness and love of learning new technology, new processes and procedures, and new business models


Bonus Points:
Banking, Fintech, or Financial Services experience
Advanced Excel skills (v-lookup, x-lookup, Pivot tables)
Experience with CRM tools
Experience in project management

Benefits

Work From Home (100% remote)
Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)

Collaborative culture:
virtual & optional in-person events, retreats & swag
Training & Development
Individual Training Budget
Technical Book Club & other study groups
Certifications are encouraged with bonuses

Mentoring Program with bi-weekly 1:1s

Up-to-date technologies, tools and methodologies
Parental Leave (Maternity & Paternity)
Flexible PTO plan
Retirement Plan (401k)

Core 10, Inc.

does not discriminate in employment matters based on race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.

We support workplace diversity.

At this time, we are not accepting applicants in the state of Colorado, New York or California.
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