- Sales & Distribution (SD) / Order-to-Cash this is the primary area of need
- Finance (FI)
- Supply Chain/Logistics (MM, PP, PM, QM, EW, TM)
- Outstanding communication and customer service skills
- Ideally 3+ years of recent experience in one of the listed SAP disciplines (FI, SD, MM, PP, etc.)
- Experience should be as a super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc.
- 1+ year of experience supporting SAP end users
- Ability to triage an issue received from an end user and determine whether it's functional, data, or infrastructure related
- Any experience or training with S/4HANA would be a plus
- An understanding of SAP functional configuration would be a plus
- Handle customer calls directly (routed and callbacks)
- Monitor and work on relevant incidents assigned to the ServiceNow support queue
- Provide the first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts
- Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support
- Upkeep support procedures working with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles
- Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout
- Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding
- Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout
- Help maintain information about problems, workarounds, and resolutions as part of Knowledge Management
-
Front Desk Agent
3 days ago
La Quinta Inn & Suites Loveland, United StatesAssistant General Manager Hilton · Garden Inn · Assistant General Manager Duties and Responsibilities: · • Assist the General Manager in the day-to-day · operations. · • Assigns duties to Department Heads and observes · performance to ensure adherence to hotel policies and ...
-
Front Desk Agent
4 days ago
La Quinta Inn & Suites Loveland, United StatesAssistant General Manager Hilton · Garden Inn · Assistant General Manager Duties and Responsibilities: · Assist the General Manager in the day-to-day · operations. · Assigns duties to Department Heads and observes · performance to ensure adherence to hotel policies and esta ...
-
SAP Service Desk Agent
3 weeks ago
TEKsystems Loveland, United StatesTEKsystems has open needs for SAP support agents to provide first level support an SAP S4 environment. Our client is utilizing the newest version of SAP (S/4HANA). As part of their on-going business and operational needs, they are providing level 1 and level 1.5 SAP functional su ...
-
Front Desk Agent
5 days ago
Hostmark Hospitality Fort Collins, United States** Front Desk Agent** · ** Courtyard Fort CollinsFort Collins, CO** · As a Front Desk Agent, you will: · Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. · Welcome and serve guests in person and over the phone ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Longmont, United StatesAimbridge Hospitality - Residence Inn Longmont [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mai ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Fort Collins, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
1 week ago
Grand Heritage Hotel Group Estes Park, United StatesJob Description · Job Description$18/hr Front Desk Agents - Estes Park · The Stanley Hotel located in beautiful Estes Park, CO is looking for a Front Desk Agent. As a Front Desk Agent, you'll be responsible for providing the highest level of service possible in an efficient, cour ...
-
Front Desk Agent
15 hours ago
Aimbridge Hospitality Fort Collins, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 days ago
Aimbridge Hospitality Fort Collins, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
5 days ago
Aimbridge Hospitality Fort Collins, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Fort Collins, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Home2 Suites by Hilton Longmont Longmont, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...
-
Front Desk Agent
1 week ago
La Quinta Denver - Louisville / Boulder Louisville, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Evening Agent
2 weeks ago
Aimbridge Hospitality Fort Collins, United StatesAimbridge Hospitality - Woodspring Suites Fort Collins [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for informat ...
-
Front Desk Evening Agent
3 weeks ago
Aimbridge Hospitality Fort Collins, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Evening Agent
3 weeks ago
Aimbridge Hospitality Fort Collins, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Evening Agent
2 weeks ago
Aimbridge Hospitality Fort Collins, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
PT & FT Front Desk Agent
3 days ago
Denver Co Fort Collins, United StatesPT & FT Front Desk Agent Fort Collins , Colorado **Front Desk Agent** · Allow your work to echo. Join our team of music enthused and hospitality-oriented professionals at The Elizabeth Hotel in Old Town Fort Collins. The 164-room hotel features a fine collection of curated art f ...
-
Front Desk Agent, Fall River Resort
1 week ago
Grand Heritage Hotel Group Estes Park, United StatesJob Description · Job Description$18/hr Front Desk Agents - Estes Park · Fall River Village is a luxury mountain resort destination with a mix of 86 vacation cabins, condos, and townhomes located in Estes Park Colorado. Our event center, SkyView at Fall River Village will provide ...
-
Front Desk Supervisor
1 week ago
Loveland Embassy Suites Loveland, United StatesHotel: · Loveland Embassy Suites · Front Desk Supervisor · Full time · Starting Compensation · $20/hr - $21/hr Expected Job Closing Date: · Job Description · You must have open · availability. · At Loveland Embassy Suites we have 263 beautiful well-kept suites and over 50,000 ...
SAP Service Desk Agent - Loveland, United States - TEKsystems
Description
:Project Summary:
Our client is utilizing the newest version of SAP (S/4HANA).
As part of their on-going business and operational needs, they are providing level 1 and level 1.5 SAP functional support to their end users, who sit in various locations.
The purpose is to handle the initial intake and consultation/resolution of SAP-related questions and issues from the end users in the field.
The initial duration of this assignment will be approximately 1 year, with an extension highly likely.Job Description:
SAP Functional Support Analyst
The functional SAP areas needing support include:
Outstanding communication and customer service skills.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
