Store Manager (986) - Lubbock - Oil Changers

Description

At Oil Changers we aim to provide the best and fastest service to each customer that drives through, hence our slogan "Drive Thru. Drive Happy."

Are you an experienced manager with a passion for cars? Our lube shop is looking for a Manager in Training to oversee daily operations and lead our team. If you have experience in customer service, inventory management, and team leadership, we want to hear from you Apply now to join our team.

Oil Changers will provide you with all the training necessary to take your skills to the next level which will help you leverage your skills anywhere you go Did we mention that we LOVE promoting from within?

Nature of Work

Provide overall day-to-day direction to store personnel to provide efficient and quality service to customers. A Manager should spend appropriate time supervising and training technicians while monitoring employee to customer interaction. Managers should also spend their time monitoring inventory, completing required paperwork and enacting cost control measures to ensure the profitability and growth of the location.

Your Benefits

• Health insurance, dental and vision
• Ancillary Benefit Options
• Flexible spending account/Health savings account
• 401(k) with matching
• Paid time off/Sick time
• Employee discount

Essential Job Functions

• Provide overall Day to Day direction to store personnel in order to provide efficient & quality service to customers.
• Managers spend their time supervising & training technicians while monitoring employee to customer interactions.
• Managers complete required paperwork & enact cost control measurements to ensure the profitability and growth of the location through inventory management.
• Provide service to customer vehicles, including checking and changing fluids and filters, checking and adjusting tires; provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computers; explain service to customers and accept payment for services.
• Maintain and enforce proper cash controls (i.e., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).
• Complete store inspections on a weekly basis; correct discrepancies with assistance of Regional Manager, if necessary.
• Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds.
• Observe and comply with safety rules and regulations.
• Ensure the store is opened and closed on time daily.
• Make sure staff are properly scheduled to provide service.
• Provide overall direction to personnel to meet and exceed store goals.
• Monitor workflow to ensure that vehicles are serviced within specified time limits.
• Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.
• Review transactions for voids, incomplete invoices, and cash shortages to detect and prevent theft.
• Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination.
• Continuously educate employees on product/service offerings.
• Make sure proper tools are on hand to do the job.
• Set an example of superior service system performance and continuously train others on the same.
• Complete daily, weekly and monthly paperwork on a timely basis.
• Maintain adequate inventory levels; order supplies as needed.
• Provide service to customer vehicles, including checking and changing fluids and filters, airing tires; provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computers; explain service to customers and accept payment for services.
• Maintain and enforce proper cash controls (i.e., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).
• Complete store inspections on a weekly basis; correct discrepancies with assistance of Regional Manager, if necessary.
• Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds.
• Observe and comply with safety rules and regulations.
• Perform related duties as assigned.

Knowledge, Skills and Abilities

• To successfully perform the essential functions of the position, the employee must be able to read and write English.
• Previous management/supervisory experience is required.
• Good technical knowledge and math skills are required.
• Equipment operation includes overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine and calculator.
• The employee must be able to reach overhead to a height of four feet. Additionally, constant bending, stretching, and stair use are required.
• The employee must be able to communicate effectively with customers, co- workers, Regional Manager and Corporate Personnel. Mobility is required.

Scope of Position

This position reports to the Regional Manager and has direct supervisory responsibilities for all store personnel. This position is also an hourly rate and non-exempt position.

Working Conditions

This position works in a garage environment 100% of the time. Exposure to heavy equipment, slick surfaces and varying hot-cold temperatures may require limited travel.

Major Accountabilities

• Timeliness and quality of service provided.
• Well-trained and efficient store management staff; effective employee relations.
• Profitable and efficient stores; meet or exceed sales goals.
• Effective and timely labor control.
• Well maintained building and grounds.
• Timely and accurate paperwork; timely and accurate data input in computer.
• Effective and accurate cash controls.
  
• Adequate inventory levels; timely purchasing of supplies.
• Prompt and courteous customer service.
• Safe work habits for self and store personnel, hold monthly safety meetings for staff.
• Maintain a clean and proper uniform, practice good hygiene, and enforce these requirements for store personnel.
• Act as a model of excellence for store personnel.
• Communicate and enforce all company rules and policies.
• Attend manager meetings each month.
• Investigate promptly and accurately any customer service issues.
• Investigate promptly and report any employee issues or concerns to supervisor and appropriate corporate personnel.
• Follow and enforce all Environmental rules and policies.

Compensation

• Monthly Performance Based Bonus