Salesforce Business Analyst with Agentforce and data cloud knowledge - New York
4 weeks ago

• Conduct requirements gathering workshops and stakeholder interviews to define business needs
• Translate business goals into epics detailed user stories and acceptance criteria
• Collaborate with technical teams to ensure alignment with Salesforce architectural best practices scalability and compliance guidelines
- Analyze refine customer service processes case management workflows knowledge management
- Evaluate Service Cloud capabilities for operational efficiency transformation.
Job description
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