Service Delivery Specialist - Salt Lake City, United States - Greater Giving

Description

RESPONSIBILITIES
Identification / creation of process flows with an emphasis on accuracy and compliance with business needs
Develop materials for AP operational end-to-end process flows, including detailed policy and procedure documents based on business needs
Maintain Master Document Control Listing and ensure compliance with documentation procedures
Review recommendations from business owner for process improvements and other findings
Validate processes and tools are applied within Global Service Center (GSC) and AP markets correctly and consistently
Prepare management reports
Be the first level of contact on AP procedure enquires

QUALIFICATIONS AND REQUIREMENTS
At least 2-3 years of proven records in service experience
Bachelor's degree in a relevant discipline required
Strong background in delivery of quality customer service
A good commercial sense in service delivery preferably in payment processing area
Detailed oriented, proactive, and ability to manage multiple tasks
Good interpersonal, negotiation and communication skills in written and spoken English, and preferably in Putonghua
A good team player with analytical and organized mindset, be able to work independently and in a team environment
Training experience is preferable

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