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Client Support Administrator - Fort Lee, United States - Ke`aki Technologies
3 weeks ago
Description
Job DescriptionJob Description
The Alaka`ina Foundation Family of Companies (FOCs) is looking for a
Client Support Administrator
located at
Fort Gregg-Adams, VA
.
JOB DESCRIPTION:
The individual shall provide desktop support services and respond to and resolve service requests.
The ability to enter tasks into the Remedy action request system to create a ticket that describes the work to be performed.
Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.Manage accounts on the Remedy action request system portion of assigned responsibility for the job; input all relevant work request data within the Remedy action request system, and coordinate as necessary with the customer to resolve the requested work.
Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
The ability to provide and implement solutions to reported and discerned problems reported on this and relatedequipment/networks.
Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
DEGREE/EDUCATION/CERTIFICATION
REQUIREMENT:
Individual shall have IAT-II certification (i.e. CCNA Security, Security+ CE, GSEC, GIC SP, S SCP, CySA+**) IAW AR 25-2
CITIZENSHIP/SECURITY
CLEARANCE REQUIREMENTS:
Must be a U.S. Citizen.
Must possess an active DoD Secret clearance.
The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries.
Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an EqualOpportunity/Affirmative
Action Employer.
We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
If you are a person with a disability and you need an accommodation during the application process, please clickhere to request accommodation. We E-Verify all employees.
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses.
The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC.
Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.
For additional information, please visitCompany Description Ke`aki Technologies LLC, is a Native Hawaiian Organization (NHO) owned business.
A premier government services company, Ke'aki Technologies, LLC offers a full spectrum of solutions that improve the performance and operational effectiveness of our government and Department of Defense customers.
Our mission synchronized solutions are designed to deliver exactly what our customers need, when they need it.From base and range operations to biomedical defense support to telecommunications and IT services, we deliver the exact talent, tools and technologies needed to meet mission requirements.
Company DescriptionKe`aki Technologies LLC, is a Native Hawaiian Organization (NHO) owned business.
A premier government services company, Ke'aki Technologies, LLC offers a full spectrum of solutions that improve the performance and operational effectiveness of our government and Department of Defense customers.
Our mission synchronized solutions are designed to deliver exactly what our customers need, when they need it.From base and range operations to biomedical defense support to telecommunications and IT services, we deliver the exact talent, tools and technologies needed to meet mission requirements.
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