Market Financial Center Manager - Arlington, United States - Bank of America
Description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Job Description:
This role is responsible for supporting a cluster of Financial Centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities of the role include managing as a business owner fostering a team environment and instilling an effective client-centric and risk culture. These individuals drive operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
Responsibilities:
Operates as a backup financial center leader within a market
Manages client traffic, engaging and appropriately routing clients and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Managerial Responsibilities:
Diversity & Inclusion: Model an inclusive environment for employees and clients, aligned to company D&I goals.
Manager of Process & Data: Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
Enterprise Advocate: Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.
Risk Manager: Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provide inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization.
Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.
Required skills:
1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
Proven record of balancing risk and making sound decisions while achieving business goals
Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
Proficiency in computer skills and professional programs (for example, Microsoft Office)
Ability to pass pre-employment assessments and compliance requirements
Availability to work weekends and/or extended hours as required to run the business
Must be able to travel to any financial center within the defined market
Desired Skills:
1+ years management experience including hiring, coaching, and developing direct reports
Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
Undergraduate degree
Bilingual (fluent verbal and written)
Skills Used in this Role:
Risk Management
Coaching
Customer Focus
Decision Making
Establishing Trust
Influencing
Learning Agility
Overcoming Objections
Multitasking
Performance Management
Demonstrating Technology
Time Management
Sales Management
Cash Management
Building Rapport
Shift:1st shift (United States of America)
Hours Per Week: 40