2nd Level Support Engineer - Jackson, United States - Vontobel Holding AG

Description

2nd Level Support Engineer - M365 (80%-100%)
2nd Level Support Engineer - M365 (80%-100%)

At Vontobel, we are actively shaping our future.

For our 2nd level support team in Zurich we are looking for an experienced and versatile expert with strong knowledge in the area of application support.

Ideally, this is a person who enjoys in-depth analysis, which is partly comparable to 3rd level support.

Understanding and enthusiasm for innovative new technologies, especially in the area of M365 and service management, round off the profile.

What do you want to do?

Have you already been part of an agile team and would like to continue enjoying this way of working? Are you familiar with virtual infrastructure and are you dynamic? Do you want to offer our customers an "all-round service", especially in the area of M365, and strive for continuous improvement and further development in service management? Do you also know how to manage and lead communication with both management and other support units?

If so, then this is your challenge and opportunity.

Join us and become an important part of the 2nd Level Support Center team at Vontobel. We strive for continuous improvement. With us, you will take responsibility for our growing client base on a daily basis.

If you are visionary and know the means to achieve the goals we have set, we would like to hear from you.

What would your role be?

Supporting and advising internal customers at our national and international locations
Analysing, troubleshooting and documenting service management issues
Installation of software, changes and maintenance of the virtual infrastructure, including M365
Carrying out acceptance tests, SW distribution, problem analysis Application support for the entire infrastructure, with a focus on M365, and collaboration with the 3rd level engineers
Creating and supporting on virtual desktops, with a special focus on M365, as well as their maintenance and care
Application responsibility for end user applications, in particular for technical operation of M365 and further development of M365 platform services
Security monitoring of mobile devices and applications
Active participation in projects using agile or classic approaches, including those relating to M365 and service management
What are we looking for?

Completed IT apprenticeship or comparable training / higher technical college is an advantage
Several years of experience in the IT environment as a supporter/junior engineer, particular in IT fault analysis and troubleshooting, ideally in the financial sector
Knowledge of operating / system monitoring is an advantage
Good knowledge of virtualization technologies (Citrix, Hyper-V, VDI), Windows10/11, M365, MS-Office, BlackBerry Work, Mobile Devices certifications (md-102) desirable
Good knowledge in the areas of Active Directory, inTunes, Exchange, network, IP telephony, printer systems and cloud technology
Very good oral and written skills in English (mandatory) and in German (highly desirable)
What do we offer?

We are a successful Swiss investment company with a progressive and open-minded corporate culture. Working at eye level and respectful cooperation are our top priorities. With agile methods and the use of cutting-edge technologies, we always have our finger on the pulse of the times
Exciting projects with the opportunity to take on responsibility
Development opportunities and insight into various areas of core banking
A dynamic environment where you can leverage your professional potential
Opportunity for internal and external further training
Remuneration in line with the market (incl. bonus) and excellent social benefits
Possibility of an additional ten days of unpaid holiday per year
Daily changing delicacies in our UTO canteen

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