- Own a portfolio of high-value, complex customers, accountable for implementation, retention, expansion and long-term impact.
- Build trusted, senior relationships with customer stakeholders - from site leaders to executives - to deeply understand their business goals, risks and operating environment.
- Contribute to customer strategy, including success plans, commercial conversations, renewals and expansion opportunities.
- Clearly articulate the value Breadcrumb delivers, tying product usage and outcomes back to customer objectives, safety, compliance and efficiency.
- Proactively monitor customer health and performance metrics, using data to identify risk, unlock growth and guide best-practice adoption.
- Act as a customer advocate internally, influencing Product, Support and Sales to improve outcomes for customers and the wider market.
- Guide customers through change, supporting complex SaaS implementations and driving meaningful adoption across site-based teams.
- Identify high-impact customer stories, case studies and referrals that showcase real-world results.
- Maintain accurate account, activity and forecasting records in HubSpot.
- Support escalations when needed, bringing clarity, calm and ownership to complex issues.
- Travel occasionally to customer sites and interstate, getting boots on the ground when it matters.
- 3-5 years' experience in Customer Success, Account Management or a similar customer-facing role within SaaS or technology-led businesses.
- Proven experience owning and growing complex, high-value customer relationships.
- A strong commercial mindset, with a track record of hitting retention and expansion targets.
- Confidence leading senior stakeholder conversations, including negotiation and objection handling.
- Experience implementing SaaS products and supporting customers through operational and behavioural change.
- Strong problem-solving skills - you can break down complexity and turn it into clear, practical action.
- Comfort working cross-functionally with Sales, Product and Support in a fast-moving environment.
- A grounded, direct communication style - credible with construction leaders and aligned with Breadcrumb's values.
- Bonus: experience working with construction, property, infrastructure or compliance-focused customers.
- We're an ambitious, high-performing team-building technology that makes a difference.
- You will have the opportunity to truly own your craft with autonomy.
- Make a visible impact - as the US is a new market for us, there is an opportunity to make your mark on our CS processes, people and success there.
- The genuine opportunity to thrive personally and professionally in a supportive, collaborative environment that values balance and wellbeing.
- We invest in our teams' well-being and professional development with support that includes paid mental health days off, an EAP, and annual individual professional and personal growth funding.
- Flexibility to work remotely.
- A culture that values curiosity, innovation, and doing great work together to achieve collective success.
- Bonus of 10% if the company hits their targets
- ESOP
- Medical Benefits
- 4 weeks PTO
-
We are looking for a Customer Success Engineer to join our dynamic team.Our Engineers are product experts, technical advisors, and customer advocates, · using a proactive approach to ensure customers achieve their desired outcomes with our products or services. · Provide technica ...
Santa Clara2 weeks ago
-
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking. This type of work—work that changes the world—is what the tech industry was founded on. · Own the end-to-end post-sales customer jour ...
Santa Clara $111,000 - $168,000 (USD) Full time1 month ago
-
We are expanding our team to accelerate our journey towards volume manufacturing and strategic customer partnerships. · We're looking for a Customer Success Manager who will be the voice of the customer and represent customer needs and requirements inside Halo by providing clear ...
Santa Clara $160,000 - $200,000 (USD)1 month ago
-
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. · This type of work—work that changes the world—is what the tech industry was founded on. · ...
Santa Clara $111,000 - $168,000 (USD)1 month ago
-
The Technical Success Manager (TSM) role combines deep technical acumen with strategic customer partnership at Ushur.As AI-native company TSMs are the bridge between product expertise and customer success strategy. · ...
Santa Clara3 weeks ago
-
We are a Series B funded startup and looking for strong customer success engineers to join us and help drive customer satisfaction. · Act as liaison between the customer and Selector to gather the customer's goals and requirements; · Educate the customer on best practices of Sele ...
Santa Clara2 weeks ago
-
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. · Own the end-to-end post-sales customer journey for your portfolio o ...
Santa Clara, CA1 month ago
-
+Ushur delivers the world's first Customer Experience Automation platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. · Backed ...
Santa Clara, CA3 weeks ago
-
Aon is looking for a Client Success Manager - Hybrid or Remote. · ...
Santa Clara, CA3 weeks ago
-
We are a Series B funded startup and looking for strong customer success managers to join us and help drive customer satisfaction. · ...
Santa Clara, California, , United States1 week ago
-
Make your mark on the future of high-growth industries with Halo Industries. · Be the voice of the customer and represent customer needs and requirements inside Halo by providing clear communication and managing expectations with customers and internal stakeholders. · ...
Santa Clara, CA1 month ago
-
The Customer Success Manager (CSM) plays a critical role in protecting our most precious assets: our customers. · 5+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles · Strong consulting and project managemen ...
Santa Clara, CA1 month ago
-
We are looking for a Customer Success Engineer to join our dynamic team. · ...
Santa Clara, CA1 month ago
-
We approach our distributed world of work with flexibility and trust. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, · or anything in-between our roles aim to provide each person with mea ...
Santa Clara $190,900 - $334,100 (USD)2 weeks ago
-
The Product Excellence Manager role is extraordinarily collaborative, working not only with Product and Development colleagues but also cross-functionally with Sales, Marketing, Customer Excellence Group, · and partner organizations. In this role you will help customers through t ...
Building A,B,C Lawson Lane, Santa Clara, CALIFORNIA, United States2 weeks ago
-
Aisera is building a world-class Customer Success team where each individual loves to move fast and be challenged. · We are looking for an Enterprise Customer Success Manager who will partner closely with internal teams to help bridge business and technology, · helping customers ...
Santa Clara $130,000 - $150,000 (USD)1 month ago
-
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Join us as we pursue our p ...
Santa Clara1 month ago
-
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. · This type of work—work that changes the world—is what the tech industry was founded on, · You will be the strategic architect of the customer journey for our elite Evergree ...
Santa Clara $97,000 - $207,000 (USD)1 week ago
-
We are building a world-class Customer Success team where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. · Serve as the primary point of contact for customers throughout their entire journey: from onboarding, throug ...
Santa Clara, CA1 month ago
-
WeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes individual box meals, catering, pantry programs etc. In this role you are responsible for creating increasing revenue for each acco ...
San Jose, CA1 week ago
Customer Success Manager - Santa Clara - Breadcrumb
Description
Location: San Francisco
Working Type: Hybrid
Team: Customer Experience
Reports to: VP Sales
At Breadcrumb, we're a trusted partner to construction teams. We help people on-site and in the office stay connected, compliant and confident, without adding complexity or admin for admin's sake.
As a Customer Success Manager, you'll own and grow relationships with customers across the US. You'll lead from the front: setting the standard for customer partnership, commercial outcomes and how we show up for the construction industry every day.
This is a hands-on individual contributor role. You won't just manage accounts, you'll shape our ways of working in the region, influence outcomes, and help lift the bar for Customer Success at Breadcrumb.
What you'll do
What you'll bring
Why You'll Love Working Here
Benefits
At Breadcrumb, we are committed to building an inclusive workplace that values diversity of thought and perspective, and reflects a wide range of experiences and ideas. We consider all qualified applicants based on merit, skills, and potential, without discrimination based on any legally protected attributes or status.
-
Customer Success Manager
Only for registered members Santa Clara
-
Customer Success Manager
Full time Only for registered members Santa Clara
-
Customer Success Manager
Only for registered members Santa Clara
-
Customer Success Manager
Only for registered members Santa Clara
-
Technical Success Manager
Only for registered members Santa Clara
-
Customer Success Manager
Only for registered members Santa Clara
-
Customer Success Manager
Only for registered members Santa Clara, CA
-
Technical Success Manager
Only for registered members Santa Clara, CA
-
Client Success Manager
Only for registered members Santa Clara, CA
-
Customer Success Manager
Only for registered members Santa Clara, California, , United States
-
Customer Success Manager
Only for registered members Santa Clara, CA
-
Customer Success Manager
Only for registered members Santa Clara, CA
-
Customer Success Manager
Only for registered members Santa Clara, CA
-
Principal Product Success Manager
Only for registered members Santa Clara
-
Principal Product Success Manager
Only for registered members Building A,B,C Lawson Lane, Santa Clara, CALIFORNIA, United States
-
Enterprise Customer Success Manager
Only for registered members Santa Clara
-
Sr Customer Success Manager
Only for registered members Santa Clara
-
Senior Customer Success Manager
Only for registered members Santa Clara
-
Enterprise Customer Success Manager
Only for registered members Santa Clara, CA
-
Customer Success Manager
Only for registered members San Jose, CA