Complaints Handler - San Diego, CA

Only for registered members San Diego, CA, United States

1 month ago

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Job summary

The Sr. Complaint Specialist Customer Advocacy role is responsible for medical device post-market surveillance as it relates to complaint handling functions.
The role is responsible for the completion of all tasks associated with complaint handling including: investigation of failed product, working in controlled lab environment, writing clear and effective failure investigation reports, review of reported events in the complaints database for trending and optimal root cause identification, and resolving issues.
Additionally, provides technical expertise/troubleshooting for internal and external customers when requested.
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