Contact Center Representative> - Wilson, United States - Jackson Hewitt

Description

• JobID: [Call Center Representative] As a Contact Center Representative at Jackson Hewitt, you'll: Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued; Take ownership in assisting, researching, resolving, or escalating customer issues; Diligently and accurately document customer records and cases; Utilize software, databases, scripts, and tools appropriately...