Assistant General Manager - La Crosse - glmg | hotels

    glmg | hotels
    glmg | hotels La Crosse

    9 hours ago

    Description

    At Great Lakes Management Group (GLMG), we believe culture drives performance. Our Hampton Inn & Suites La Crosse is a flagship example of this philosophy—consistently ranking among the top 1% of Hampton properties worldwide and recognized with Hilton's prestigious Conrad Award for service excellence.

    We are seeking an Assistant General Manager (AGM) who is ready to move beyond simply managing shifts and begin mastering the business of hospitality leadership.

    This role is intentionally designed as a succession-track position within our portfolio. We are seeking a future General Manager eager to learn, lead, and grow under the mentorship of proven hospitality leaders.

    If you are driven by results, passionate about guest experience, and ready to elevate your leadership career, we want to meet you.

    A Day in the Life: Leading from the Front

    Your day begins with the Morning Huddle, where you help set the tone for operational excellence across the hotel.

    You are not simply reviewing a checklist—you are:

    Strategizing

    Reviewing arrivals, VIP guests, occupancy levels, and operational priorities to ensure seamless execution.

    Motivating

    Recognizing team achievements and reinforcing the standards that earned this hotel the Hilton's Conrad Award recognition.

    Aligning

    Ensuring departments—from Front Desk to Housekeeping to Maintenance—are synchronized and empowered to deliver exceptional guest experiences.

    Throughout the day, you serve as a visible leader for both guests and team members, reinforcing GLMG's philosophy that every guest matters and every team member matters.

    Core Responsibilities:

    Operational Leadership

    Maintain 365-day inspection-ready standards across all hotel departments while ensuring adherence to Hilton brand standards.

    Guest Experience Excellence

    Monitor and analyze STAYSCORE (Guest Satisfaction) performance daily, proactively identifying service opportunities to maintain our Top 1% brand ranking.

    Team Leadership & Culture

    Support recruiting, training, and coaching initiatives that reinforce GLMG's commitment to being a USA Today Top Workplace and a culture built on accountability, respect, and teamwork.

    Financial Stewardship

    Partner with the General Manager to manage labor efficiency, control expenses, and understand the direct relationship between guest satisfaction, revenue performance, and profitability.

    Leadership Development

    Participate in structured mentoring and operational training designed to prepare you for a future General Manager role within the GLMG portfolio.

    Compensation & Incentives

    We believe exceptional performance deserves meaningful recognition.

    This position includes:

    • Competitive base salary + performance-based bonus program tied to:
    • Guest Satisfaction performance
    • Operational excellence metrics

    Qualifications for Success

    Experience

    • 3+ years of hotel leadership experience
    • Hilton brand experience ( PEP) strongly preferred

    Leadership Style

    • Highly organized and accountable
    • Strong communication and team-building skills
    • Comfortable leading in a fast-paced, guest-focused environment

    Ambition

    • A clear desire to grow into a General Manager role through proven performance and leadership development.

    Pay: $60, $70,000.00 per year

    Benefits:

    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

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