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    • Customer Service Representative - Manchester - Mohawk Industries Inc

    Mohawk Industries Inc
    Mohawk Industries Inc Manchester

    2 days ago

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    Description

    Customer Service Representative

    Mohawk Industries seeks a highly skilled Customer Service Representative to join our team. Key responsibilities include processing sales orders, resolving customer product or service issues, and providing account management in a call center environment.

    Key Responsibilities:

    • Process sales orders and resolve customer product or service issues
    • Provide customer account management in a call center environment, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management
    • Utilize ACD (Automated Call Distribution) to provide customer service for a high volume of inbound calls
    • Key in orders, process faxes, and prepare reports as necessary

    Requirements:

    • Strong communication and problem-solving skills
    • Ability to work effectively in a fast-paced call center environment
    • High level of accuracy and attention to detail
    • Ability to multitask and prioritize multiple tasks

    Benefits:

    • Opportunity to work with a leading global flooring manufacturer
    • Competitive compensation package
    • Comprehensive training and development programs
    • Collaborative and dynamic work environment
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Customer service representative