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Gwynn Oak

    Concierge - Gwynn Oak, United States - Resorts at Augsburg

    Resorts at Augsburg
    Resorts at Augsburg Gwynn Oak, United States

    1 month ago

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    Description

    Resorts at Augsburg -

    The Resorts of Augsburg is currently hiring a Full-time Concierge

    · Greets all guests with a smile and pleasant acknowledgment

    · Promote and maintain confidentiality at all times.

    · Package Management - Incoming Outgoing Mail

    · Provide exceptional customer service; maintain courtesy and be professional at all times.

    · Assists guest awareness of any changes to the building's specific service or department locations. Explain site operations and available amenities in an explanatory way.

    · Provides assistance to residents and guests with other services as needed.

    · Contacts Security, Environmental Services, or Facilities Management for assistance when necessary.

    · Monitors the overall appearance of each entrance and the lawful entrance of residents and visitors.

    · Always works with safety and cleanliness as a priority issue.

    · Assist residents and visitors with all special requests and let them know we care and want to serve each of them.

    · Provide building way-finding escorts to guests and visitors as needed.

    · Follow all procedures regarding safety, special incidents, and emergencies that may occur while working.

    · Maintains open communications with property management and all departments of daily scheduled events.

    · Come to work with a good attitude, ready to handle any problems or difficult situations with a positive attitude.

    · Manage all communication with guests and escalate complex issues to Property Management to enhance guest satisfaction levels.

    · Sorts and distributes business mail to appropriate parties.

    · Completes computer work, office work, and projects assigned by the Executive Director or other Department Heads.

    · Responsible for training and scheduling part-time receptionist. Sets, maintains, communicates, and holds staff accountable for a high standard of performance.

    Job Type: Full-time

    Expected hours: 40 hours per week

    Schedule: Monday-Friday

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