- Leads and manages the Support Services team, who provide outstanding computing, event, classroom, meeting space and event support and oversees communication, training, and outreach.
- Provides strategy, vision, and leadership for the campus computing (office and lab), classroom and event space technology environments with an eye toward best practices while also considering innovation. Provides vision and strategy for hardware and software purchasing. Plans, tracks and manages associated budgets. Provides leadership for ITS' ticketing system.
- Oversees ITS communications and training and outreaches with staff, faculty and students across campus, representing ITS.
- Provides project coordination for recurring and new computing and AV initiatives, including annual computing and AV replacements and upgrades.
- Bachelor's Degree in Computer Science or related field required.
- 5 to 8 years of experience leading a team in a technical support or customer service environment required. Experience in an academic environment preferred.
- Ability to lead a team to provide overall vision for the campus computing and audio-visual environment. Deep understanding of computing hardware and software as well as classroom and event space technology.
- Assess the health of ITS service through the use of metrics in the ticketing systems. Make decisions about the future of labs based on lab analysis software. Understand best practices in the field.
- Initiate, plan, and monitor assigned projects. Create and monitor technical services processes.
- Deep understanding of PC and Apple hardware and associated systems. Understanding of AV systems. Ability to oversee a ticketing system.
- Demonstrated experience with budget management and tracking.
- 10% employer contributions to the retirement plan.
- Outstanding vacation and sick time packages, plus an additional 10 holidays.
- Generous employer contribution to Health Savings Account.
- Tuition assistance which pays between 75% - 100% of eligible tuition for employee dependents at select institutions.
- Free primary care for most services through Nice Healthcare when enrolled in a Macalester health plan.
- Access to the athletics fitness facility, wellness coaching, and activities.
-
Customer Service Support Staff
4 days ago
Pizza Lucé St Paul, United StatesCustomer Service Support Staff - Roseville Location · Roseville, MN · Other · FOH · Customer Service Support Staff - Roseville Location · Pizza Luc Roseville is looking for enthusiastic, high energy and experienced people who love to work hard and have fun in a fast pace, hi ...
-
Customer Service Support Staff
2 weeks ago
Pizza Luce St Paul, United StatesPizza Luc is looking for enthusiastic, high energy and experienced people who love to work hard and have fun in a fast pace, high-volume atmosphere. Our support staff takes pride in providing the best possible customer service to our guests by supporting their co-workers in their ...
-
Associate Director, Support Services
1 week ago
Macalester St Paul, United StatesOverview · The Associate Director, Support Services provides leadership and management of the Information Technology Services Support Team, who represent ITS to the campus through the Help Desk, computing support, event support, classroom support, and training, communication and ...
-
Family Support Services Account Specialist
2 weeks ago
Community Involvement Programs St Paul, United StatesLOOKING FOR OUR NEXT TEAM MEMBER · Job Purpose and Reporting Structure · Provide technical, fiscal, and administrative support for the Family Support Services (FSS) program, overseeing EVV implementation and compliance and delivering high-quality customer service to employees. ...
-
Family Support Services Account Specialist
2 weeks ago
Accord Services St Paul, United StatesLOOKING FOR OUR NEXT TEAM MEMBER · Job Purpose and Reporting Structure · Provide technical, fiscal, and administrative support for the Family Support Services (FSS) program, overseeing EVV implementation and compliance and delivering high-quality customer service to employees. ...
-
Field Service Management Support Admin
1 week ago
TEKsystems St Paul, United States*Description:* · Essential Duties and Responsibilities: · This position will support ongoing efforts and various one-time initiatives for this company, specifically for the Field Service Management system that serves multiple operating companies (Op Cos). This role is responsib ...
-
Employment Specialist
2 weeks ago
Oak Tree Support Services St Paul, United StatesJob Type · Full-time · Description · Job Summary: · An Employment Specialist performs a variety of responsibilities that support individuals exploring occupation opportunities, development of skills and tools needed to obtain employment, and support once employment has been ob ...
-
Employment and Support Service Manager, YW Works
2 weeks ago
growroseville St Paul, United StatesFull-Time Employment and Support Service Manager, YW Works at YWCA St Paul Available Openings: 1 Posted Date: January 11, 2022 Industry: Management, Direct Service/Social Services Pay Type: Salary Compensation: $49,500-$60,000 Education Preferred: Yes Education Level: Bachelor's ...
-
State of Minnesota St Paul, United StatesWorking Title: Child Support Help Desk Supervisor · Job Class: Human Services Supervisor 3 · Agency: Human Services Dept · Job ID : 77545 · Location : St. Paul · Telework Eligible : Yes · Full/Part Time : Full-Time · Regular/Temporary : Unlimited · Who May Apply : Open to all qua ...
-
IHS Specialist
2 weeks ago
Oak Tree Support Services St Paul, United StatesJob Summary: · Oak Tree Support Services Individualized Home Services (IHS) Specialist supports adults with disabilities to help them live as independently as possible in their home and community. The position includes maintaining a limited caseload with staff preferences dictat ...
-
Product Support Engineer- Aircraft Data Services
3 weeks ago
Teledyne Controls St Paul, United StatesTeledyne Controls has been working closely with civil and military aircraft operators worldwide. The company counts over 300 airlines among its valued clients, including the worlds major carriers. We also work directly with the aircraft manufacturers, supplying products to the ma ...
-
Client Services Support
1 week ago
Diversified Adjustment Service Coon Rapids, United StatesClient Services Support · Client Services Support performs job tasks that help assist the Client Services Department. Diversified is looking for an efficient and motivated employee who is eager to provide crucial support in various areas of business. · The list of job duties belo ...
-
Caregiver for Behavioral Group Home
1 week ago
Sevita St Paul, United StatesREM Community Services , a part of the Sevita family , provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mi ...
-
Waiver Case Manager
1 week ago
Redeemer St Paul, United StatesWe are seeking compassionate and dedicated Case Managers/Social Workers to join our dynamic team. The Case Manager/Social Worker will play a crucial role in developing person-centered support plans, connecting individuals with appropriate services, and advocating for their indepe ...
-
Program Manager
2 weeks ago
Accord St Paul, United States PermanentAccord's Employment Support Services is designed to assist individuals with disabilities in finding meaningful employment opportunities within their communities. As a Program Manager within Employment Services, you will lead a team of up to 15 Employment Specialists committed to ...
-
Technical Support Delivery Manager
5 days ago
Dahl Consulting St Paul, United StatesJob Title: Technical Support Delivery Manager · Location: St. Paul, MN | hybrid + 20% travel · Duration: 12 month contract to hire · Pay: Best Market Rate · What you'll do: · Support the IT service delivery team to ensure effective and efficient delivery of IT services, meeting d ...
-
IT Help Desk Technician
5 days ago
NCCO St Paul, United StatesJob Title IT Help Desk Technician · Department IT Infrastructure · Location 899 Montreal Circle, St. Paul, MN 55102 · Reports to IT Manager · Schedule Full-time, Mon-Fri · Employee type Non-exempt · Position Summary · As a Help Desk Technician at NCCO, you will be responsible fo ...
-
Account Coordinator
3 days ago
Bell International Laboratories St Paul, United StatesThe role is responsible for supporting the company with the supervision of administration and customer service and will be central to analyzing, forecasting, and driving all sales order processes for established clients from start to finish. · Working to support a small team, the ...
-
IAM Analyst
3 weeks ago
Akkodis St Paul, United StatesAt Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choos ...
-
Investment Operations Associate
3 weeks ago
eTeam St Paul, United StatesJob Title: Investment Operations Specialist · Location: Saint Paul, MN 55107(onsite) · Duration: 6 Months(Contract), with extension · Pay: $24.50/hr · Job Description: · Provides quality support to investment sales staff, other internal staff, customers and compliance but respon ...
Associate Director, Support Services - St Paul, United States - Macalester College
1 week ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
OverviewThe Associate Director, Support Services provides leadership and management of the Information Technology Services Support Team, who represent ITS to the campus through the Help Desk, computing support, event support, classroom support, and training, communication and outreach. In partnership with college constituents this role provides the overall vision for computing and classroom technology for the college. Using the ITIL framework, the Associate Director of Support Services ensures that processes are created, documented, and implemented in the ticketing system with an eye towards service and continuous improvement. Lastly, this role provides planning, tracking and management of the Computing Replacement Fund and AV budgets, continually refining and maximizing our spend based on utilization metrics and coordination with constituents across campus.
About The Department:
We are your first contact for help with your technology questions. ITS provides project management, systems consulting, software implementation and maintenance, software systems management services, database management and data management and reporting. We also manage, design, and plan the network, the telecommunications system, the central servers, information security architecture and services.
Responsibilities
The annual salary for this position will be 94,600-99,000, depending on experience.
Benefits:
At Macalester, we are proud to offer excellent comprehensive employee benefits. Here are some highlights:
Satisfactory completion of a criminal background check is a condition of employment.
Application Guidelines:
For best consideration, please submit your cover letter and resume through the Macalester Employment Opportunities webpage by June 28th, 2024. The interview process will start after this date, and this role will be posted until filled.
Jaclyn Howard
Talent Acquisition Manager
Macalester College - Institutional Overview
Founded in 1874, Macalester College provides students with the inspiration, insight, and experience to become successful and ethical leaders. Located in flourishing St. Paul, Minnesota, Macalester enrolls over 2,000 students from across the country and around the world. Macalester is a preeminent liberal arts college recognized for its student service and celebration of internationalism.
At Macalester, we look at our employees through a whole-person, holistic lens. With comprehensive benefits and well-being programs, we provide and enable our community members to grow and care for themselves, their families, and one another. Our whole-hearted fidelity to community-building and social justice exemplify these ideals. Macalester College continuously prioritizes a culturally diverse and pluralistic community. We value individuals of all backgrounds and lived experiences.
Our rich blend of people holding varied identities enhances our strong commitment to multiculturalism and global citizenship. We seek candidates who reflect and strengthen our campus environment. Macalester invites and encourages everyone to apply who would add depth to our community including those from all sexual orientations, races, ethnicities, national origins, genders, religions, abilities, and ages.