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- Configure, review and oversee documentation of call flows and interdepartmental documents and communications
- Gather project requirements and configure to continually improve our member experience
- Act as a voice application subject matter expert for the internal team and business partners
- Join support calls with partner and providing sufficient details as needed to resolve issues
- Assist in developing application roadmap and strategy
- Application report gathering and analysis
- Train and mentor team members on application and technical skills.
- 5-10 years of experience
- Cisco CVP, CUIC and ICM experience required
- IVR Configuration Training, Required Application Certification
- Call center experience preferred. Required vendor trainings.
- Technical troubleshooting experience
- IVR and call flow experience preferred
- College degree in a related area of study preferred
- Business analysis experience preferred
- Proficient in Microsoft Office Applications (Excel and Visio)
- Expert SQL experience preferred
- Strong analytic and problem solving skills
Software engineer with CCAI - Salt Lake City, United States - York Solutions, LLC
Description
Our direct end client is looking for a Senior Software Engineer for a contract to hire role. This position is 100% remote.Logistics:
Type:
Contract to Hire
Location:
Remote- Utah, work in Mountain Time 8-4 or 9-5 MT
Pay Rate:
$60-65 w2
Position Overview:
Designs, modifies, develops, writes and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Cisco CV, and ICM.
Cisco/Genesys CCaaS and Google CCAI Required.
Responsibilities:
Required Experience:
REQUIRED:
CCAI (Google Dialogflow, Big Query)
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