Service Technician - Springfield, United States - HiFyve

HiFyve Springfield, United States

2 weeks ago

Description

Job Description

HiFyve is hiring a BioPharm Service Technician in the manufacturing industry in Springfield, MO

Salary:$46K - $60K per year (Up to $78K depending on experience)

Shift:Day Shift 80+% travel required

Location:Springfield, MO

Job Duties and Responsibilities:

Provide onsite technical assistance to customers which includes but is not limited to new machine site acceptance testing, start-up commissioning, customer training, service contracts, warranty, and billable work.
80+% travel to customer siters servicing equipment and installing new equipment.
Promote sales of new equipment, parts, and service by gathering pertinent information on customers needs and projects.
Report daily service contact and activities with customers via service reports, e-mails, and telecommunications to the Service Manager.
Report daily job-related expense activities to the Service Manager as required and per company policies.
Perform Pre-FATs and FATs (Factory Acceptance Tests) and assist manufacturing operations when not traveling.
Responsible for making travel arrangements (rental car, airfare and hotel accommodations), utilizing the companys assigned travel agency and per company policies, with little to no supervision.
Develop support solutions for customers through partnership with a Senior Service Technician to ensure the customers needs are met.
Leverages knowledge of Senior Service Technician in regard to methodologies, skills, and tools.
Perform site evaluations of equipment for customer and/or business unit.
Care for and maintain tools, toolboxes, and calibrated diagnostic tools.
Obtain and maintain current OSHA 10 certification at a minimum.
Obtain and maintain current safety training certifications and licenses, such as LOTO, Motorized Equipment (forklift, aerial lifts), PPE, Fall Protection, etc.
Travel to customer locations including international travel will be 75% minimum and up to 90% during peak demands.
Performs other related duties as required and assigned.
Ensures lessons learned applied to future efforts.
Must have a valid drivers license.
Maintain company provided cell phone and laptop computer and abide by company internet policies.
Regular, in-person attendance due to necessary teamwork and personal interactive nature of this position.
Overtime is a mandatory condition of employment and frequent in this position.
The ability to work in a constant state of alertness and safe manner.

Knowledge, Skills, and Abilities:

Experience with biopharmaceutical capital equipment and/or someone who has done similar service work.
Working experience with Programmable Logic Controller (PLC).
Strong interpersonal skills with a mechanical aptitude that allows for effective communication of the product to our customers.
Ability to efficiently utilize Microsoft Office.
Ability to use hand tools and calibration diagnostic tools.
Excellent communication skills both orally and written.
Ability to work well under pressure and manage time effectively, in a constantly changing environment.
Ability to take initiative and implement outside-the-box ideas.
Ability to work independently or in a team.
Ability to establish and maintain working relationships with individuals at all levels and customers.
Self-starter and goal oriented.
High School Diploma or equivalent.
One (1) to three (3) years experience in customer relations preferred.
One (1) to three (3) years experience in electrical and mechanical theory and diagnosis preferred.
One (1) to three (3) years of experience with pharmaceutical grade steam generation system maintenance and repair preferred.

If you are interested, please apply, or send your resume to

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