Client Technologies Analyst - Fort Lauderdale, United States - Abacus

    Abacus
    Abacus Fort Lauderdale, United States

    2 weeks ago

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    Description
    Job Description: Name Client Technologies Analyst (HELP DESK Technician) RFQ no. FGCC 23/24-001 Agency, State Florida Gaming Control Commission (FGCC) , FL Area/Service Staffing Location 1.The work location will be headquartered at 1400 West Commerical Blvd, Ft. Lauderdale, FL but will require travel throughout the state.
    2.The position will work within the Infrastructure Support team. Contract Duration The term of the PO resulting from this RFQ shall have an anticipated start date of July 14, 2023, and will have an end date of October 30, 2023. Release Date 06/17/2023 Solicitation Point of Contact Shane.Phillips ; Q & A due Date Questions shall be submitted via the MFMP eQuote system and title "Questions for the Procurement Officer." This can also be accepted by email to: Award Type Confirming with the client Bid due Date 06/26/2023 at 4:00PM SOW The Commission's preferred Client Technologies Analyst Knowledge, Skills and Abilities include:

    bility to troubleshoot issues on a network.
    bility to work under pressure and with multiple deadlines
    ttention to detail and consistency of work output
    bility to develop and implement project plans
    bility to communicate clearly and effectively in writing
    bility to work independently
    bility to conduct efficient primary and secondary technical research online
    bility to troubleshoot hardware and software issues
    Knowledge of current software / hardware products and technologies
    Technical certifications preferred
    Familiarity with Microsoft Visio and Excel
    Knowledge of distributed processing operations, software, procedures, and equipment.
    Knowledge of Information Security, principles and best practices.
    Knowledge of network wiring/cabling.
    Knowledge of telecommunications principles, equipment, procedures, and terminology.
    bility to diagnose and resolve telecommunication issues.
    bility to process information logically and solve problems.
    bility to monitor, troubleshoot, and resolve problems with distributed computer systems components.
    bility to identify and define user needs.
    bility to establish and maintain effective working relationships with others.
    bility to write technical reports.
    bility to communicate effectively with both technical and non-technical audiences. This includes the ability to explain complex technical concepts in a clear and concise way, as well as the ability to listen to and understand the needs of users.
    bility to provide excellent customer service. This includes being able to quickly and efficiently resolve issues, being patient and understanding, and being able to build rapport with users.
    bility to think critically and solve problems independently. They should be able to identify and prioritize issues, develop and implement solutions, and track the progress of issues until they are resolved.
    bility to work effectively as part of a team. They should be able to collaborate with other IT professionals, as well as with users, to resolve issues.
    bility to manage their time and workload effectively. They should be able to prioritize tasks, meet deadlines, and work independently without supervision Submittal Requirement Introductory Letter and Letter of Commitment
    Resume
    Resume Acknowledgement Form
    References
    Price Sheet Education/ Experience: Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
    minimum of 3 years of IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting. References Three (3) business references for each contractor's employee proposed, with contact information including telephone number and email address Resumes required? Please submit no more than (1) candidate resume for the Client Technologies Analyst position. Rate card required Single Fixed Hourly Rate Hardcopy/Email/portal submission Via Email (Refer to attachment for submission process)

    Attachment:

    Request for Quotes (RFQ)
    FGCC 23/24-001
    Information Technology (IT) Staff Augmentation Services
    State Term Contract (STC) Number: STC-ITSA

    Florida Gaming Control Commission
    Client Technologies Analyst (HELP DESK Technician)

    1.0 OVERVIEW

    Pursuant to section Florida Statutes (F.S.), the State of Florida, Florida Gaming Control Commission (FGCC or Commission), issues this Request for Quotes (RFQ) to Contractors who have previously been awarded STC No.: STC-ITSA, Information Technology (IT) Staff Augmentation Services, to provide staff augmentation resources. The Commission seeks to enter into a Purchase Order (PO) via the MyFloridaMarketPlace (MFMP) Ariba On Demand (AOD) system for staff augmentation as specified in this RFQ.

    2.0 DESCRIPTION OF PURCHASE

    The State of Florida, Florida Gaming Control Commission (FGCC), is seeking a Vendor (also referred to as "Contractor") to implement by July 14st, Staff Augmentation Position for a Client Technologies Analyst (Help Desk Technician) to support the Commission. This position will be located in our Ft. Lauderdale office and will travel throughout the state. TABLE 1
    DESCRIPTION OF PURCHASE Job Title Job No. Estimated Timeframe the Contract Staff Are Required Client Technologies Analyst (C.Advanced)
    2010 July 14,2023-October 30, 2023
    3.0 BACKGROUND
    The newly created Florida Gaming Control Commission (FGCC) is a five member commission appointed by the Governor. The FGCC is charged with investigating and enforcing Florida pari-mutuel and gaming statutes and rules.
    The FGCC is searching for a Client Technologies Analyst to help support our growing infrastructure and IT team. This role will report directly to the Infrastructure Manager and will be responsible for completing computer roll out throughout the state.
    This position will be involved with deploying and troubleshooting workstations, network equipment and handling the transition and integration of the current Division of PMW to FGCC resources and network.
    4.0 TERM

    The term of the PO resulting from this RFQ shall have an anticipated start date of July 14, 2023, and will have an end date of October 30, 2023. The Commission does not anticipate a renewal; however, in accordance with section g), this PO may be renewed for a period that may not exceed 3 years or the term of the original PO, whichever is longer. Renewal must be in writing and is subject to the same terms and conditions set forth in the initial PO and any written modifications signed by the parties. Renewals are contingent upon satisfactory performance evaluations by the FGCC and subject to the availability of appropriated funds.
    5.0 SUBMISSIONS OF QUOTES

    Please submit no more than (1) candidate resume for the Client Technologies Analyst position in accordance with the below.
    1. The contract period for this scope of work is anticipated to take place between July 14,2023-October 30, 2023.
    2. The Contractor shall submit a resume of their best Client Technologies Analyst (s) that, at a minimum, meet the required KSA's, with no more submissions submitted in any category than the total number of potential positions to fill.
    3. Commission will perform a CJIS background check; which shall be completed prior to the Client Technologies Analyst commencing work at the Commission.
    4. The Contractor must supply a matrix of candidate skills highlighting required skills to indicate, for each candidate submitted, details regarding the number of years the required skills have been used, the last time the skill was used, and in what context/for what project.
    5. Contractor is required to submit pre-screening reference checks on all candidates submitted
    6. The Contractor must not restrict employment of its employees, after the conclusion, or termination of a Commission PO. By responding to the RFQ, the Contractor specifically agrees to this provision.
    7. Contractor quotes will be evaluated for compliance with the scope of work.
    8. It is the Contractor's responsibility to submit only resumes of staff members who meet US Department of Labor employment eligibility requirements, and eligibility requirements (Form I-9) of the Department of Homeland Security, U. S. Citizenship, and Immigration Services.
    9. Submissions received after this deadline will be considered non-responsive and will not be evaluated.
    10. The Commission assumes no responsibility for missing or delayed proposals.
    11. The Commission requires the selected candidate to comply with all Commission policies and procedures.
    12. The Contractor response must provide a statement that the Client Technologies Analystselected is responsible for performing the work required in the Commission's SOW.
    13. ll work products produced by the Client Technologies Analyst during contracted hours are considered property of the Commission.
    6.0 SCOPE OF WORK

    Under the resulting PO, the selected Contractor shall provide staff to fill contract positions who can work the requested schedule, perform the tasks required, and who possess the qualifications as set forth in this RFQ. Work Tasks and Qualifications for each position are located in the IT Staff Augmentation Services STC and within this RFQ. Primary duties related to this position include but are not limited to the following. The Contractor shall provide the following service tasks for the unit in which they are augmenting over the course of the PO period:

    A. Duties
    1. Installs computer, network, and peripheral devices.
    2. ssists with computer and network support for the Agency's users and offices located throughout the state and handle incidents and service requests.
    3. Writes technical documentation and operating procedures related to supporting offices, networks, security, hardware, software, and applications.
    4. Maintains technology equipment inventory and assists with maintaining computer images and operating system updates for the Agency's infrastructure.
    5. ssists end-users by troubleshooting, diagnosing, and resolving technical issues with distributed computer systems components.
    B. Delivery
    1. Demonstrates, models and reinforces the Commission's fundamental values of fairness, cooperation, respect, commitment, excellence, honesty and teamwork
    2. Provides high quality and professional customer service
    3. Coordinates with vendors and service providers to resolve technical support issues
    4. dministers, maintains and enforces appropriate security and access to computer systems, network resources and communications systems
    5. Ensures overall health and availability and quality of services
    6. Performs system tuning activities including the modeling of existing and proposed workloads to forecast hardware requirements and develop capacity management plans
    7. Provides ancillary support for inventory, monitoring products
    C. Systems Maintenance
    1. pplies patches, hotfixes, service packs, firmware and other upgrades to maintain systems at supportable levels
    D. Research and Planning
    1. Keeps current with industry trends and practices
    2. Verifies that proper capacity, configurations and hardware are in place to support current and anticipated needs
    3. Researches, analyzes, recommends, designs, tests and implements new technologies and services to deliver cost-effective and technically efficient solutions
    4. ssists leadership in establishing objectives, setting goals and establishing unit priorities
    5. Evaluates product enhancements to ensure continuous product improvement
    6. ssists leadership on technical and project-specific initiatives
    7. Work with project management teams to facilitate large initiative planning
    8. Work with stakeholders to gather and analyze technical requirements
    E. Internal Processes & Support
    1. Follows all established team processes and procedures
    2. Facilitates product purchases and maintenance renewal efforts
    3. Develops documentation for support processes, systems and procedures
    4. Participates in the change management process
    5. Tracks time for Professional Services billing purposes
    6. Provides second level technical support assistance to internal and external customers
    7. Maintains security, confidentiality and availability of systems
    8. Monitors ticketing system and responds appropriately
    9. Must be available for on-call and/or overtime duties as required
    10. Participates in Computer Security and Incident Response Team (CSIRT) and Continuity of Operations (COOP) events, where required
    11. Develops quality control methods for ensuring platform output meets standards
    F. Work Schedule
    1. Weekly billable hours not to exceed forty (40) hours, unless prior written approval is provided by the Contract Manager.
    2. five (5) day regular work schedule will be mutually agreed to in writing, unless prior written approval is provided by the Contract Manager. Work hours are: Monday through Friday, Normal Business Hours, but may includes after hours, nights and weekends
    G. Work Location
    1. The work location will be headquartered at 1400 West Commerical Blvd, Ft. Lauderdale, FL but will require travel throughout the state.
    2. The position will work within the Infrastructure Support team.
    H. Equipment
    1. The contract staff will be provided with required equipment.
    I. Security Obligations
    1. The contract staff shall comply fully with all policies, security procedures, laws and regulations of the United States, State of Florida and the Commission in performance of the work proposed.
    2. The contract staff shall successfully pass a level 2 background check conducted by the Commission, pursuant to the background checks and screens language contained within the IT Staff Augmentation Services Contract before any work may begin.
    7.0 DELIVERABLES

    The Commission's ticketing system will be used to track work activities and the Contractor Time Reporting system time sheets will be used for time tracking. Work record and time submission shall be done by the 5th day of each month detailing the previous calendar's month's activity.
    8.0 QUALIFICATIONS ND EXPERIENCE

    The Commission's preferred Client Technologies Analyst Knowledge, Skills and Abilities include:
    1. bility to troubleshoot issues on a network.
    2. bility to work under pressure and with multiple deadlines
    3. ttention to detail and consistency of work output
    4. bility to develop and implement project plans
    5. bility to communicate clearly and effectively in writing
    6. bility to work independently
    7. bility to conduct efficient primary and secondary technical research online
    8. bility to troubleshoot hardware and software issues
    9. Knowledge of current software / hardware products and technologies
    10. Technical certifications preferred
    11. Familiarity with Microsoft Visio and Excel
    12. Knowledge of distributed processing operations, software, procedures, and equipment.
    13. Knowledge of Information Security, principles and best practices.
    14. Knowledge of network wiring/cabling.
    15. Knowledge of telecommunications principles, equipment, procedures, and terminology.
    16. bility to diagnose and resolve telecommunication issues.
    17. bility to process information logically and solve problems.
    18. bility to monitor, troubleshoot, and resolve problems with distributed computer systems components.
    19. bility to identify and define user needs.
    20. bility to establish and maintain effective working relationships with others.
    21. bility to write technical reports.
    22. bility to communicate effectively with both technical and non-technical audiences. This includes the ability to explain complex technical concepts in a clear and concise way, as well as the ability to listen to and understand the needs of users.
    23. bility to provide excellent customer service. This includes being able to quickly and efficiently resolve issues, being patient and understanding, and being able to build rapport with users.
    24. bility to think critically and solve problems independently. They should be able to identify and prioritize issues, develop and implement solutions, and track the progress of issues until they are resolved.
    25. bility to work effectively as part of a team. They should be able to collaborate with other IT professionals, as well as with users, to resolve issues.
    26. bility to manage their time and workload effectively. They should be able to prioritize tasks, meet deadlines, and work independently without supervision
    9.0 RESPONSE CONTENT AND FORMAT

    Interested Contractors should respond to this RFQ, via the MFMP Sourcing eQuote system. Responses are due on the date and time shown in Section 10.0, Timeline. The response to this RFQ shall be concise and shall follow the outline below:
    1. Introductory Letter and Letter of Commitment
    Include an executive summary of the contract staff's qualifications and recommended approach, a point of contact for all RFQ communications, and the length of time the quote is valid, which shall be no less than one-hundred eighty (180) days. Contact information including the vendors name as registered in MFMP, and the email address, phone number, and mailing address of the point of contact should be included. If the point of contact for the RFQ communications is different than the point of contact for resulting PO term, please include contact information for both persons.
    1. Resume
    Resume of the person(s) proposed to fulfill the requirements of this RFQ, for each position where a contractor's employee is proposed.
    1. Resume Acknowledgement Form
    Included in the MFMP Sourcing eQuote posting of this RFQ as ttachment B, Resume Acknowledgement Form.
    1. References
    Three (3) business references for each contractor's employee proposed, with contact information including telephone number and email address.
    1. Price Sheet
    The Contractor shall provide Attachment A , Price Sheet, with a single fixed hourly rate for the position/job title that does not exceed the hourly rate in the STC for that job title. No additional fees shall be charged for products or services other than the single fixed hourly rate. The Contractor must complete all fields shown in the table in Attachment A, Price Sheet.
    Note: If the Contractor considers any part of its response to the RFQ confidential, it shall provide the Commission with a copy of its response with such confidential information redacted. The redacted copy shall be provided to the Commission at the same time Contractor submits its response and must only exclude or obliterate those exact portions which are claimed confidential, proprietary, or trade secret. The Contractor shall be responsible for defending its determination that the redacted portions of its response are confidential, trade secret, or otherwise not subject to disclosure under Chapter 119, F.S. Further, vendor shall protect, defend, indemnify, and hold harmless FGCC for any and all claims, costs, fines, and attorney's fees arising from or relating to vendor's determination that the redacted portions of its response are confidential, proprietary, trade secret, or otherwise not subject to disclosure. If Contractor fails to submit a redacted copy with its response, the Commission is authorized to produce the entire documents, data, or records submitted by Contractor in response to a public records request for these records.

    10.0 TIMELINE
    TABLE 2
    TIMELINE OF EVENTS Event Date Release of the RFQ June 17, 2023 Responses Due via the MFMP eQuote system June 26, 2023 at 4:00pm Interviews with Respondents, if desired by FGCC June 28, 2023 nticipated Announcement of Vendor Selection via the MFMP eQuote system July 5, 2023
    11.0 Questions to The Procurement Officer

    Questions shall be submitted via the MFMP eQuote system and title "Questions for the Procurement Officer." This can also be accepted by email to:

    12.0 PRICE

    The vendor shall provide the name of the proposed candidate and a single fixed hourly rate with a Not-to-Exceed Total Price using Attachment A , Price Sheet. The single fixed hourly rate quoted must be at or below the rate in STC No STC-ITSA for the identified job number. The vendor shall not exceed the total cost provided on Attachment A, Price Sheet.
    13.0 SELECTION OF AWARD

    The Commission intends to select a Contractor for this RFQ that provides the overall best value to the State. The Commission will consider all aspects of submitted proposals when making an award recommendation, including the proposed staff experience, availability, references, and price. When creating a PO for the selected Contractor(s) on this Contract, the Commission will attach to the PO a completed signed Contractor Selection Justification Form, included in the MFMP Sourcing eQuote posting as Contract Attachment C , Contractor Selection Justification Form.

    14.0 RFQ HIERARCHY

    The PO resulting from this RFQ will include the following Attachments which set forth the entire understanding of the Parties and supersede all prior agreements. All Attachments listed below will be incorporated in their entirety into, and form part of each PO. In the event of conflict between the documents that make up the PO, priority shall be in the order listed :
    1. The PO
    2. This RFQ
    3. STC No STC-ITSA
    4. The vendor's Response to this RFQ
    5. Purchase Order Terms and Conditions
    15.0 CONTRACT MANAGER

    The Commission's Contract Manager who will oversee the vendor's performance of its duties and obligations pursuant to the terms of any resultant PO and serve as a liaison with the vendor, will be as follows:

    Shane Phillips, FCCN, FCCM
    Florida Gaming Control Commission
    4070 Esplanade Way, Suite 250 , Tallahassee, FL 32399
    Telephone:
    In the event that the Commission changes the Contract Manager, the Commission will notify the vendor in writing via email.
    16.0 PAYMENT SCHEDULE

    The Contractor shall submit invoices monthly to the Commission's Contract Manager, no later than the fifth (5 th ) business day of each month. No other invoices will be accepted.
    The Commission shall pay invoices submitted by the Contractor in accordance with the provisions of section , F.S., which shall govern the rights and obligations of the Commission and the Contractor. Payment shall be based on completion of the deliverables pursuant to Exhibit 1, Job and Family Descriptions nd Section 6.0, Scope of Work, of this RFQ.
    ll invoices submitted for fees or other compensation for services or expenses shall be submitted in detail sufficient for a proper preaudit and postaudit thereof.
    ll invoices for any travel expenses shall be submitted in accordance with section , Florida Statutes.
    17.0 FINANCIAL CONSEQUENCES

    The Commission reserves the right to impose financial consequences upon the Contractor for failure to comply with the performance standard requirements set forth below in Table 3, Financial Consequences, below. TABLE 3
    FINANCIAL CONSEQUENCES
    Performance Standard Requirement Financial Consequences The Contractor shall submit weekly time reporting for a calendar month submitted by the fifth (5 th ) calendar day of the following month. The Commission shall withhold payments due to the Contractor until the weekly time reporting is submitted and impose a $50.00 penalty for each calendar day that the timesheets are overdue. The Contractor staff person shall provide services and skills as indicated in section 6.0, Scope of Work, Section 7.0, Deliverables, and Section 8.0, Qualifications and Experience. FGCC shall withhold payment due to the Contractor and impose a $50.00 penalty per day for each calendar day the state performance Standard Requirement is not met or is overdue.
    18.0 REPLACEMENT OR DISCONTINUATION
    1. If the contract staff assigned to the Commission to perform the services under the PO resulting from this RFQ is not available to perform the services, other than for leave approved in advance in writing, by the Commission, the Contractor shall replace the contract staff within thirty (30) days after their last day worked, with a qualified employee that meets the qualifications outlined in the specified position exhibit to this RFQ. The qualified replacement employee shall be either approved or rejected by the Commission within ten (10) working days of receipt of a resume from the Contractor.
    2. The Commission may at any time discontinue services of any contract staff selected under a PO as a result of this RFQ, by providing the Contractor with fourteen (14) days written notice or, in the case of termination for cause, with written notice to the contractor.
    19.0 BACKGROUND SCREENING

    ll vendor employees and their subcontractors and agents performing work under the Contract must comply with all security and administrative requirements of the Commission.
    1. Background Check
    In addition to any background screening required by the vendor as a condition of employment, the vendor warrants that it will conduct a criminal background screening of, or ensure that such a screening is conducted for, each of its employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees or other person, hereinafter referred to as "Person" or "Persons," operating under their direction who directly perform services under the Contract, whether or not the Person has access to State of Florida Data, as well as those who have access, including indirect access, to State of Florida Data, whether or not they perform services under the Contract. The vendor warrants that all Persons will have passed the Background Screening described herein before they have Access to Data or begin performing services under the Contract. The look-back period for such background screenings shall be for a minimum of six (6) years where six (6) years of historical information is available.

    "Access" means to review, inspect, approach, instruct, communicate with, store data in, retrieve data from, or otherwise make use of any data, regardless of type, form, or nature of storage. Access to a computer system or network includes local and remote access.

    "Data" means a representation of information, knowledge, facts, concepts, computer software, computer programs or instructions, whether it is exempt, confidential, or personal health information. Data may be in any form, including but not limited to, storage media, computer memory, in transit, presented on a display device, or in physical media such as paper, film, microfilm, or microfiche. Data includes the original form of the Data and all metadata associated with the Data.

    The minimum background check process will include a check of the following databases through a law enforcement Commission or a Professional Background Screener accredited by the National Association of Professional Background Screeners or a comparable standard:
    • Social Security Number Trace, and
    • Criminal Records (Federal, State and County criminal felony and misdemeanor, national criminal database for all states which make such data available).
    1. Disqualifying Offenses
    If at any time it is determined that a Person has a criminal misdemeanor or felony record regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) within the last six (6) years from the date of the court's determination for the crimes listed below, or their equivalent in any jurisdiction, the vendor is required to immediately remove that Person from any position with access to State of Florida Data or directly performing services under the Contract. The disqualifying offenses are:
    • Computer related or information technology crimes;
    • Fraudulent practices, false pretenses and frauds, and credit card crimes;
    • Forgery and counterfeiting;
    • Violations involving checks and drafts;
    • Misuse of medical or personnel records; and
    • Felony theft.
    If the vendor finds a Disqualifying Offense for a Person within the last six (6) years from the date of the court's disposition, it may obtain information regarding the incident and determine whether that Person should continue providing services under the Contract or have access to State of Florida Data. The vendor will consider the following factors only in making the determination: i.) nature and gravity of the offense, ii.) the amount of time that lapsed since the offense, iii.) the rehabilitation efforts of the person and iv.) relevancy of the offense to the job duties of the Person. If the vendor determines that the Person should be allowed access to State of Florida Data, then vendor shall maintain all criminal background screening information and the rationale for such access in the Person's employment file.
    1. Refresh Screening
    The vendor will ensure that all background screening will be refreshed every five (5) years from the time initially performed for each person during the Term of the Contract.
    1. Self-Disclosure
    The vendor shall ensure that all Persons have a responsibility to self-report within three (3) calendar days to the vendor any updated court disposition regarding any disqualifying offense, regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict). The vendor shall immediately reassess whether to disallow that Person access to any State of Florida premises or from directly performing services under the Contract.

    In addition, the vendor shall ensure that all Persons have a responsibility to self-report to the vendor within three (3) calendar days, any arrest for any Disqualifying Offense. The vendor shall notify the Commission's Contract Manager within twenty-four (24) hours of all details concerning any reported arrest.
    1. Duty to Provide Security Dat
    The vendor will maintain the security of State of Florida Data including, but not limited to, a secure area around any display of such Data or Data that is otherwise visible. The vendor will also comply with all HIPAA requirements and any other state and federal rules and regulations regarding security of information. Data cannot be disclosed to any person or entity that is not directly approved to participate in the scope of work set forth in the resulting Contract.
    1. Commission's Ability to Audit Screening Compliance and Inspect Locations
    The Commission reserves the right to audit the vendor's background screening process upon two (2) days prior written notice to the vendor during the Term of the Contract. FGCC will have the right to inspect the vendor's working area, computer systems, and/or location upon two (2) business days prior written notice to the vendor to ensure that access to the State of Florida Data is secure and in compliance with the Contract and all applicable state and federal rules and regulations.
    1. Record Retention
    The vendor shall retain a list of all persons with Access to Data, including a statement confirming that each person has passed the background screening required herein. Such a statement shall not include the substance of the screening results, only that the person has passed the screening.

    The vendor shall create a written policy for the protection of Data, including a policy and procedure for Access to Data.

    The vendor shall document and record, with respect to each instance of Access to Data:
    • The identity of all individual(s) who accessed data in any way, whether those individuals are authorized persons or not;
    • The duration of the individual(s)' access to Data, including the time and date at which the access began and ended;
    • The identity, form, and extent of Data accessed, including, but not limited to, whether the individual accessed partial or redacted versions of Data, read-only versions of Data, or editable versions of Data; and
    • The nature of the access to Data, including whether Data was edited or shared with any other individual or entity during the duration of the access, and, if so, the identity of the individual or entity.
    The vendor shall retain the written policy and information required in this subsection for the duration of the Contract and a period of no less than five (5) years from the date of termination of the Contract and any Contract extensions. The written policy and information required in this subsection shall be included in Commission's audit and screening abilities as defined in this RFQ, Commission's Ability to Audit Screening Compliance and Inspect Locations. The written policy and information required in this section shall also be subject to immediate disclosure upon written or oral demand at any time by the Commission or its designated agents or auditors.

    Failure to compile, retain, and disclose the written policy and information as required in this section shall be considered a breach of the Contract. The resulting damages to the Commission from a breach of this section are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex, and unreasonably burdensome to prove. The parties acknowledge that these financial consequences are liquidated damages, exclusive of any other right to damages, not intended to be a penalty and solely intended to compensate for unknown and unascertainable damages. The vendor therefore agrees to credit FGCC the sum of $500.00 for each breach of this section.
    1. Indemnification
    The vendor agrees to defend, indemnify and hold harmless the Commission, the State of Florida, its officers, directors and employees for any claims, suits or proceedings related to a breach of this section. The vendor will include credit monitoring services at its own cost for those individuals affected or potentially affected by a breach of this section for a two (2) year period of time following the breach.

    20.0 PUBLIC RECORDS AND DOCUMENT MANAGEMENT
    1. ccess to Public Records
    The Commission may unilaterally cancel this Contract for refusal by the vendor to comply with this section by not allowing access to all public records, as defined in Chapter 119, F.S., made or received by the vendor in conjunction with the Contract.
    1. Contractor s Agent
    Solely for the purposes of this section, the Contract Manager is the Commission custodian of public records. If, under this Contract, the Contractor is providing services and is acting on behalf of a public Commission, as provided by section , F.S., the Contractor shall:
    1. Keep and maintain public records required by the public Commission to perform the service.
    2. Upon request from the public Commission's custodian of public records, provide the public Commission with a copy of the requested records or allow the records to be inspected or copied within reasonable time and at a cost that does not exceed the cost provided in Chapter 119, F.S., or as otherwise provided by law.
    3. Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law for the duration of the Contract term and following the completion of the Contract if the Contractor does not transfer the records to the public Commission.
    4. Upon completion of the Contract, transfer, at no cost, to the public Commission all public records in possession of the Contractor or keep and maintain public records required by the public Commission to perform the service. If the Contractor transfers all public records to the public Commission upon completion of the Contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the Contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public Commission, upon request from the public Commission's custodian of public records, in a format that is compatible with the information technology systems of the public Commission.
    5. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE NUMBER, EMAIL ADDRESS AND MAILING ADDRESS PROVIDED FOR THE CONTRACT MANAGER
    6. Document Management
    The vendor must retain sufficient documentation to substantiate claims for payment under the Contract and all other records, electronic files, papers and documents that were made in relation to this Contract. vendor must retain all documents related to the Contract for five (5) years after expiration of the Contract, or, if longer, the period required by the General Records Schedules maintained by the Florida Department of State available at the Department of State's Records Management website.
    1. Scrutinized Companies - Termination by the Commission
    The Commission may, at its option, terminate the Contract if the vendor is found to have submitted a false certification as provided under section , F.S., or been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or been engaged in business operations in Cuba or Syria, or to have been placed on the Scrutinized Companies that Boycott Israel List or is engaged in a boycott of Israel.

    21.0 USE OF SUBCONTRACTORS

    In providing services under the PO, vendor is permitted to utilize subcontractors. However, in its response to this RFQ, vendor shall identify all subcontractors the vendor will utilize and what services they will provide. During the term of the PO, subcontractors may be substituted with the prior written approval of the Commission's Contract Manager.

    22.0 LEGISLATIVE APPROPRIATION

    Pursuant to section , F.S., the State of Florida's performance and obligation to pay under the resulting PO is contingent upon an annual appropriation by the Legislature.

    23.0 MODIFICATIONS

    The Commission reserves the right to change, add or delete any requirement from this RFQ if the Commission deems it to be in the best interest of the State of Florida. In addition, the Commission reserves the right to withdraw and/or cancel this RFQ at any time, prior to a duly authorized and executed PO.

    24.0 CONFLICT OF INTEREST

    It is essential that the vendor and any subcontractors are independent and impartial and that the implementation of decisions made as it relates to consultation and services is not used for private gain or other remuneration. Fees earned relating to this agreement will be limited to the PO(s) issued from this RFQ.

    TTACHMENT
    PRICE SHEET

    I. Job Titles and Hourly Rates
    The person submitting the quote and pricing is authorized to respond to this RFQ on the Contractor's behalf, as confirmed by signature below. The Contractor shall provide ttachment A, Price Sheet , with a single fixed hourly rate for the position/job title that does not exceed the hourly rate in the STC for that job title.
    Per Request for Quote Per Florida STC No.: STC-ITS Name of Proposed Candidate Job Title Job No. Single Fixed Hourly Rate Total Cost Client Technologies Analyst (C. Advanced)
    2010
    $

    Contractor Name:

    Printed name of representative submitting quote:

    Signature:

    Date:

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    TTACHMENT B
    RESUME ACKNOWLEDGEMENT FORM

    Each staff augmentation person provided by the Contractor to render information technology services identified by a Customer shall sign this form acknowledging the accuracy of their experience and all other information within their resume before beginning staff augmentation services under this Contract. Completed Resume Acknowledgement Forms shall be submitted with the Contractor's response to Customer's RFQs (see Section 14 of the Contract Exhibit D, Additional Special Contract Conditions).

    In submitting a resume for staff augmentation services under this Contract, the staff augmentation person acknowledges that the information in his/her resume is true, correct, complete, and made in good faith. If the resume contains any omissions, falsifications, misstatements, or misrepresentations regarding education, work ability, experience, employment history, or fitness for employment, the staff augmentation person understands that he/she may be disqualified as a contract employee for the State of Florida and that the matter maybe reported to the appropriate agency or law enforcement personnel.

    The signature on this form will constitute a statement in writing made to a public servant in the performance of his or her official duty. In accordance with section 837.06, F.S., a person making false official statements knowingly made with the intent to mislead a public servant in the performance of his or her official duty shall be guilty of a misdemeanor of the second degree. The staff augmentation person further acknowledges that he/she understands that there may be civil or criminal penalties for misrepresenting pertinent information in connection with contract positions, including, but not limited to, penalties available under sections and817.566, F.S.

    Print Full Legal Name of Staff Augmentation Employee

    Staff Augmentation Employee's Signature Date

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    TTACHMENT C
    CONTRACTOR SELECTION JUSTIFICATION FORM

    Customers shall complete this Contractor Selection Justification Form and attach the completed form to the purchase order. Date:
    Contractor's Name:

    ddress: Phone:
    E m il :
    Candidate's Name:
    Date Candidate will be available:
    Hourly rate of candidate:
    $ Justification for selection of candidate:
    gency:
    Division/Section/Unit:
    Name: Title: Signature:
    Date:

    EXHIBIT 1
    JOB FAMILY DESCRIPTIONS

    JOB FAMILY: CLIENT TECHNOLOGIES
    Job Title : Client Technologies Analyst
    Job#: 2010 F
    General Characteristics
    Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues. Responsible for documenting solutions to problems and developing end-user guidelines. May provide on-site training to users. Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes. Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements.
    Dimensions
    Education: Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
    Experience: minimum of 3 years of IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting.
    Complexity: Intermedate professional level role. Provides maintenance and support for moderately complex to complex client products. Works on one or more projects concurrently as a project team member. May couach more junior technical staff.

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