Technology Support Specialist - Salt Lake City, United States - Granite School District

Description

Position Type:
Computer & Network/Technology Support Specialist

Date Posted:
4/15/2024

Location:
INFORMATION SYSTEMS

Date Available:
07/01/2024

Closing Date:
04/29/2024 Please note that this posting closes at 3:00 pm on the date listed above.

If you have questions regarding this position, please contact Mark Carpenter, Technology Manager at or email
Job Title

Technology Support Specialist

Department

Information Systems

Supervisor

Technology Manager

Salary Schedule

ESP (60)

Lane Placement

N

Contract Length

12 months (243 Days)

FLSA Classification

Non-exempt

Last Review Date

July 2020

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skills, training, education, responsibilities, abilities; the machines, tools and equipment used; background; and any licenses or certifications required. Physical, punctual, reliable, and predictable regular attendance is an essential job function to perform the essential duties and responsibilities of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Job Summary
Provides hardware and software support for staff and students in a school. Responsible for in school repair of devices along with trouble shooting classroom technology applications as needed. Attendance, physical presence, and timeliness are required and are essential functions of this position.

Essential Functions

• Troubleshoot and repair devises on premise. This includes PCs, MAC, Chromebooks, various laptops, printers, and copiers.
• Work with staff at the school to troubleshoot classroom technology such as smartboards, and other classroom audio/visual equipment.
• Provide basic network troubleshooting in the school.
• Install, provision and update software on devices using the desktop management platforms in use by the district.
• Proved basic support for staff and student computer accounts.
• Give guidance on basic application installation and troubleshooting for all district supported applications.
• Manage and reset Access Points in the school as needed.
• Work with Network Engineers in supporting the school network infrastructure.
• Support IP and USP based phones.

Non-Essential Functions

• Other duties as assigned*

Required Education and Qualifications
High school diploma or equivalent
Required Certifications

• A+ Certification or willing to obtain within six months
• Microsoft 365 Certification: Modern Desktop Administrator Associate or willing to obtain within 12 months

Preferred Certifications

• G Suite Certification
• Microsoft Innovative Educator (MIE)

Required Prior Experience

• Minimum of 3 years hardware and software troubleshooting and repair.

Required Knowledge and Skills

• Repair of computers, standard printers, and multi-function printers and/or copiers.
• Ability to manage Active Directory accounts.
• Excellent communication and public relations skills.
• Knowledgeable in the use of the following applications:
  • G Suite/Google
  • Office 365 Applications and Administration
  • Ivanti
  • LanSchool
  • Canvas
  • Discovery
  • Gradebook
  • Blackboard
  • Optiview -filebound and attached scanners
  • Curriculum applications used by the district
  • Other software in use by the district and school

Assigned Decision Making
Makes decisions concerning the best way to accomplish tasks assigned.

Interactions with Others
Interacts positively with students, teachers, principals, and other district personnel.

Supervisory Responsibility
NA

Budget Responsibility
Financially responsible to maintain and track purchase card usage and follow purchasing guidelines.
Collaborate to ensure appropriate spending of the school technology budget.

Working Environment
Work setting is a typical school environment.

Physical Requirements - Not limited to the following:

• While performing the duties of this job, the employee is required to speak and/or hear. Frequently required to stand, walk, reach with hands and arms and stoop, kneel, and crouch. Occasionally required to use hands to handle or feel and must occasionally climb or balance.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception.
• Must be able to stand/sit for long periods of time.
• Must be able to lift/move up to 50 lbs.

Note: The list of essential and marginal functions and of physical requirements is not exhaustive and may be supplemented in accordance with the requirements of the job.