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Peachtree Corners

    Field Technician - Peachtree Corners, United States - Virtucom, Inc.

    Virtucom, Inc.
    Virtucom, Inc. Peachtree Corners, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Join the Virtucom team as an Field Technician and embark on an exciting career where no prior experience is needed We are a passionate and dedicated group committed to our mission of integrating cutting-edge technology with education. As Virtucom continues to expand rapidly, both in our region and across the Midwest and Texas, our Install Technicians play a pivotal role in representing the company. They interact directly with school personnel and are responsible for the setup and configuration of new devices in school districts.

    Duties:

    • Site Assessment: Evaluate potential installation sites, ensuring optimum configuration and identifying any challenges.
    • Equipment Preparation: Unpack, inspect, and prepare equipment for installation, organizing tools and materials efficiently.
    • Installation: Ensure equipment is securely and correctly installed according to manufacturer guidelines.
    • Configuration: Calibrate and update systems for optimal performance, including necessary software or firmware updates.
    • System Testing: Conduct thorough diagnostic tests and troubleshoot any issues to guarantee equipment functionality.
    • Client Training: Provide comprehensive training to clients on equipment use, maintenance, and basic troubleshooting.
    • Documentation: Maintain detailed records of installations, including equipment details, challenges, and solutions.
    • Safety Compliance: Adhere strictly to all safety guidelines and protocols, ensuring a safe work environment.
    • Maintenance & Repairs: Conduct routine maintenance checks and respond promptly to assigned repair tickets.
    • Continuous Improvement: Stay updated with the latest installation techniques and provide feedback for product and workflow improvements.
    • Team Collaboration: Work closely with fellow technicians, sharing insights and assisting with complex issues.
    • Inventory Management: Manage tools and spare parts, ensuring their availability and functionality.
    • Client Interaction: Coordinate with clients regarding schedules, understand specific requirements, and address any concerns.
    • Clean-Up: Guarantee a clean and orderly installation site post-work.
    • Reporting: Submit regular reports on activities and provide valuable feedback on client interactions.

    Key Qualifications & Skills:

    • Physical Endurance: Capable of handling a physically demanding workload and adapting to various on-site conditions.
    • Heavy Lifting: Comfortable with lifting and transporting items weighing 50+ pounds routinely.
    • Stamina: Ability to stand and remain active for extended periods, especially during demanding projects.
    • Team Player: Efficient in both independent and collaborative settings to achieve shift goals and project objectives.
    • Tool Proficiency: Demonstrated experience with essential hand and power tools necessary for installation and setup tasks.
    • Organizational Skills: Exhibits meticulous work habits and can coordinate tasks in a structured and systematic manner.
    • Desirable Skills: A background in warehouse operations and a fundamental understanding of tech principles are added advantages.
    • Clean Driving Record: Holds a valid driver's license with a clean Motor Vehicle Record (MVR).
    • Interpersonal Skills: Outstanding customer service skills are crucial, as is the ability to communicate effectively with customers, office staff, managers, and team leaders.

    Benefits:

    • Ability to convert from Hourly to Salary after a 90-day probationary period
    • 401 (k) Retirement Plan with Company Match*
    • Medical/Dental/Vision Insurance
    • Vacation/Sick/Personal Days when converted to Salary
    • Opportunity for Career Advancement with promotion from within
    • A+ Certification Reimbursement
    • Project+ Certification Reimbursement
    • On-site Training

    #VIRTUCOM

    Requirements:
    • Background Check: All candidates should be prepared to undergo and pass a comprehensive background check to ensure the safety and integrity of our operations.
    • Travel Requirement: Willingness and flexibility to travel across all states in the US with a minimum of 2 weeks' advance notice.
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