Service Team Member - Edgewater - Michaels Stores

    Michaels Stores
    Michaels Stores Edgewater

    1 day ago

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    Description

    Job Description:

    We are seeking a dedicated and customer-focused individual to join our team as a sales associate in a retail store setting. The ideal candidate will be responsible for providing exceptional customer service, helping customers find products, and ensuring a fast and friendly checkout experience.

    Key Responsibilities:

    • Assist customers with shopping, locating products, and providing solutions
    • Provide a fast and friendly checkout experience, executing cash handling to standards
    • Engage customers on the benefits of our rewards program and private label credit cards, and complete enrollments
    • Educate customers on our voice of customer survey
    • Assist with omnichannel processes, including buy online pickup in store and ship from store
    • Participate in truck unloading, stocking, and planogram processes
    • Responsible for completing merchandise recovery and maintenance, including merchandise returns and general store recovery
    • Perform store in stock optimization and AD set duties as assigned
    • Support shrink and safety programs
    • Adhere to standard operating procedures and company policies to ensure compliance with applicable laws and requirements
    • Interact with others in an accepting and respectful manner, remain positive and respectful even in difficult situations, and promote commitment to our organization's vision and values

    Preferred Qualifications:

    • Retail and/or customer service experience preferred

    Physical Requirements:

    • Ability to remain standing for long periods of time
    • Ability to move throughout the store
    • Regular bending, lifting, carrying, reaching, and stretching
    • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

    Work Environment:

    • Public retail store setting, taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

    At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time team members. Our benefits include health insurance, paid time off, tuition assistance, generous employee discounts, and much more.

    Michaels is an equal opportunity employer, committed to the full inclusion of all qualified individuals. We provide reasonable accommodations for people with disabilities and engage in the interactive process to determine if a reasonable accommodation is available.



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Service team member