Lead Host/Reservationist - Hollywood, United States - We Care Hospitality

Description

We Care Hospitality is a South Florida-based restaurant group that celebrates fresh, coastal and authentic experiences. Our restaurants offer waterfront dining as a staple for locals and visitors. We value a genuine experience that places importance on our guests and our team.

From charming and casual to elegant waterfront settings on the intracoastal, our restaurants offer diverse and unique dining options. We pride ourselves in taking care of people as if they were guests in our own homes. Our goal is to exceed expectations, connect with people in a meaningful way, and create memorable experiences.

This position is best suited for someone who truly believes in bringing their best to the table every day - Someone who is inspired to make a positive impression on the people they work with.
Our restaurants make a continuous effort to offer outstanding quality and the highest level of helpful/courteous guest service. To perform successfully, our team must not only have the qualifications and abilities to perform each of the essential functions of this position but also must continually strive to meet and surpass company objectives and exacting standards.

Above all else, we value our culture and the team that helps build it.

GG's Waterfront is looking for experienced Hosts who are excited about working in a high-volume, fast-paced waterfront restaurant.

The Host/Reservation Agent's position effectively acts as a public relations person and answers all pertinent questions about the establishment. This position sets and maintains a friendly, warm, welcoming, and professional tone.

Candidates should have a minimum of 2 years of experience running a very busy door. Previous experience using Resy or Toast is a plus

• Experience with high-volume restaurants preferred
• Must have weekend availability
• Professional appearance

Key Responsibilities:

• Greet patrons, and if needed, confirm reservations, take reservations, and track occupancy chart for space
• Answers phone calls and gives basic information on reservations, availability, restaurant hours and services
• Keep track of the waiting list and open tables
• Assign tables to guests depending on party size, server availability
• Accurately quote wait times to patrons
• Alert and call guests to the host stand when the table is bussed and cleaned
• Escort guests to the table and present food and drink menus
• Answer patron questions regarding menu items; recommend or suggest items as needed
• Observe and assist in preparing unoccupied tables for customers by wiping surface top, removing debris and ensuring seats are
• Take orders over the phone and pack prepared take-out orders

As a member of our team, you will have access to:

• Health, Dental, and Vision insurance
• Dining credit and discounts at GGs Waterfront and our other We Care Hospitality restaurants
• Growth opportunities for career development and advancement
• An enjoyable work/life balance with a successful and growing business

We are an equal-opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.