- High school graduate or equivalent
- Two years clerical and/or receptionist experience required.
- Computer experience required
- Basic knowledge of computer skills required
- Basic knowledge of medical terminology preferred
- Excellent interpersonal and customer service skills required
- Excellent organizational skills required
- Basic analytical skils for scheduling procedures and tasks.
- Excellent reception and telephone skills
- Universal Precautions Category II
- Reception/Scheduling
- Daily direct contact with patients and customers - excellent interpersonal skills required.
- Accesses computer terminal to input, update, retrieve and review patient admission information on new and established patients.
- Answers phones and takes accurate messages.
- Confirms orders by daily contact with referral sources, attains proper patient information, written physician order and preauthorization of insurance.
- Organizes/monitors schedule for all department clinicians.
- Utilizes decision-making skills in all scheduling procedures for initial evaluations and follow-up appointments.
- Medical Records
- Establishes, prepares and files outpatient medical record charts for all services
- Copies, files, faxes, scans and routes outpatient medical records and correspondence to physicians, medical records department and third party payers.
- Pulls medical record charts daily for all service areas.
- Billing
- Checks billing sheets daily for accuracy and complete information
- Inputs patient data, charges and adjustments on a daily basis
- Generates statistical billing data s requested by manager/director.
- Rehab Support
- Assists with rehabilitative services for patients of all ages under the direct supervision of the therapists and/or assistant.
- Transports patients to and from therapy in accordance with patient schedule.
- Prepares the patient and treatment area prior to and following treatment procedures.
- Maintains inventory of rehabilitation equipment and assists for ordering of supplies.
- Provides coverage for other staff when needed.
- Demonstrates support for and participates as requested in accomplishing Rehab Services goals and objectives.
- Schedules all appointments and maintains efficient Master schedule for OT/PT/SLP. Keeps manager informed of concerns regarding wait times.
- Answers phone and greets customers in a friendly manner.
- Registers patients, verifies physician's orders, updates demographics and insurance on existing patients and obtains signature for proper billing.
- Pre-certifies patients insurance when needed to ensure payment and correct billing.
- Completes discharge process on all patients. Forwards appropriate record information to Health Information.
- Participates in Competency Assessment Process.
- Performs other duties as assigned or requested.
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Secretary - Taylorville, United States - Taylorville Memorial Hospital
Description
OverviewServes in a receptionist role to provide front desk coverage to patients and families for greeting and scheduling.
Other duties include but not limited to typing, filing, scheduling patients, registering patients, pre-certifying patients prior to care as appropriate.
Serves as department greeter regarding employees, patients and visitors.Qualifications
Education:
Experience:
Other Knowledge/Skills/Abilities:
