Lab Client Services Representative - Chesapeake, United States - Unified Women's Healthcare

Description

Overview:

Our Laboratory is currently seeking a Laboratory Client Services Representative (Lab CSR) to work as a liaison to receive and assist in resolution of concerns of our clients. Problem-solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be Client focused, demonstrate strong communication skills, and genuinely empathetic to concerns of our Care Center partners and patients.

• Be responsible for handling Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction.
• Triage concerns appropriately based upon laboratory protocol.
• Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
• Provide information to Care Center Clients regarding collection requirements of laboratory testing.
• Assignments may include operating information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services.
• Create and distribute reports from AthenaNet and VitalDx for Quality Assurance tracking.
• Manage onboarding process for new Care Centers.
• Contact Clients to resolve routine issues related to patient specimens and result reporting.
• Support laboratory administration and pathologists with clerical or administrative tasks as requested.
• Understands, supports, complies with company policies, procedures.
• Other duties as assigned.
• Handling inbound Client calls
• Calling Outbound to gather missing information.
• Reception Desk Coverage as needed.

• High school diploma or equivalent
• Medical/lab experience is preferred as well as coursework in the sciences.
• Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology