Customer Retention Professional - Austin - beBeeLoyalty

    beBeeLoyalty
    beBeeLoyalty Austin

    3 days ago

    Job title: Member Retention Specialist

    Description

    About this role


    We are seeking a skilled professional to join our Member Experience team as a Retention Specialist. In this role, you will play a vital part in helping members stay with us for the long haul - strengthening loyalty at every stage of the customer journey.


    Key Responsibilities:


    • Buid strong relationships with members, proactively addressing concerns to keep satisfaction and loyalty high.
    • Intervene when members consider leaving, understand their needs, and craft solutions that rebuild confidence.
    • Manage upcoming contract renewals, ensuring members seamlessly continue with us and see the ongoing value.
    • Incorporate knowledge from retained clients into onboarding processes across all departments.

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