Helpdesk Support Technician - Annapolis, United States - 22nd Century Technologies, Inc.

Description

*Duration: *6+ Months

*Summary:

• This role is responsible for striving to create a cooperative atmosphere where knowledge is shared amongst team members.
• Our Aircraft Operations Contractor provide business aviation customers with the tools, information, and empowerment they need to effectively satisfy aviation customer requests.
• This position is on site in Annapolis, Maryland.

*Primary Responsibilities:

• Responsible for interacting with business aviation customers (pilots, dispatchers, flight operations, air traffic control) via telephone and email exchanges.
• Relay sensitive aviation messages.
• Provide logistical assistance for flight crews.
• Provide customer account, software, troubleshooting, and training support.
• Provide technical assistance pertaining to multiple aviation platforms.
• Coordinating quarterly training and sometimes additional training sessions.
• Facilitating processes pertaining to expense reimbursement.
• Assisting in managing a 24/7 scheduling system.
• Task based assignments creating service tickets or otherwise managing the task to resolution.
• Office duties including managing office supplies and troubleshooting basic software.
• This position is on site in our Annapolis campus. The role is Monday through Friday during normal business hours.

*Basic Qualifications:

• HS diploma, GED or AA/AS degree is required.

*Preferred Qualifications:

• Experience in aviation with a basic knowledge of aviation terminology.
• PC operating experience in a professional environment including standard Microsoft Office suite.
• Must be able to communicate well both verbally and in written form without grammatic errors.
• Ability to handle multiple customer requests simultaneously and accurately.
• Work well in a team environment.
• Bi-lingual (Spanish) desired.

LI\_TSC

*About our Company: -22nd Century Technologies Inc., (TSCTI) is one the fastest growing healthcare staffing companies in the United States. With presence in all 50 States and 6000+ employees nationwide, we have been providing unparallel healthcare and technology staffing services to Public and Private sectors for over 26 years.

Started as a technology staffing company in 1997, we have significantly expanded our healthcare practice to both Clinical and Non-Clinical staffing, serving various facilities, healthcare organizations and government agencies.

Our ISO certified staffing practices and technology driven staffing procedures – from recruitment to onboarding, along with an internal pre-vetted resume database of healthcare professionals, enable us to serve our customers with their immediate staffing needs.

TSCTI has extensive experience providing Physicians, Nurses, Pharmacists and other Allied Health professionals to various states – California, Connecticut, District of Columbia, Florida, Michigan, Minnesota, New Jersey, New York, Texas, Vermont, Virginia to name a few, and Our valued relationships with employees as well as commitment to meet and exceed clients' expectations through our exemplary employees proves our competency in today's healthcare staffing industry.

Recognized among *"Best Company to Work For" by Forbes, 22nd Century Technologies, Inc.,* consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Job Types:
Full-time, Contract


Pay:
$ $25.00 per hour


Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Annapolis, MD 21401: Relocate before starting work (Required)

Work Location:
In person