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- Serves as the first point of contact for staff needing technical assistance.
- Logs and monitor computer support requests to improve efficiency/productivity.
- Troubleshoots problems with computers, mobile devices, wireless technology, Local Area Network (LAN) connections, VOIP and software functionality.
- Installs and configure hardware and software applications.
- Performs remote and on-site troubleshooting through diagnostic techniques.
- Performs routine maintenance on applicable hardware/software.
- Create detailed procedures and documentation.
- Maintain and update technology inventory.
- Assist with the design, implementation and administration of Microsoft Windows Systems and other infrastructure projects.
- Other duties as assigned by IT manager.
- Associate's degree in Computer Science, Information Systems or a computer related field or two years of experience troubleshooting hardware, software and server administration.
- Possess and maintain a valid Driver's License.
- Knowledge of installing and troubleshooting networked PCs including operating systems, hardware, peripherals, and related devices in a domain environment.
- Knowledge of:
- Multiple Operating Systems to include: MS Windows, Android and iOS.
- Active Directory & Group Policy.
- Antivirus/Malware Applications.
- VPN Technologies.
- Information Security Practices.
- MS Office Suite.
- Knowledge of VOIP and/or manage phone systems.
- Monitor and document software licensing, system configurations, and related system information.
- Comprehend and follow instructions and procedures provided through correspondence and directives.
- Communicate in a professional, transparent, non-technical manner with users.
- Use reasoning abilities through moderately complex situations using good judgement.
- Utilize time management skills and establish streamlines processes and procedures.
- Ability to remain seated and standing for extended periods of time. Must be able to lift. and carry 45 pounds. Must be able to bend, push, pull, kneel and reach.
- Take direction from senior team members.
- The ability to occasionally work limited hours on nights or weekends.
- Yes
- No
- Yes
- No
- Yes
- No
End User Support Technician - West St Paul, United States - City of West St. Paul, MN
Description
Salary: $ $43.21 HourlyLocation : West St. Paul, MN
Job Type: Full time
Job Number:
Department: Administration - General
Opening Date: 05/01/2024
Closing Date: 5/26/2024 6:30 PM Central
Diversity Statement: An Equal Employment Opportunity/Affirmative Action Employer
Position Summary
The City of West St Paul is hiring a full time End User Support Technician.
Provides technical support; installing, maintaining software applications and functionality of the City's Information Technology systems. Provides technical assistance for end-users, assist server administration and implementation of IT related projects and tasks.
Primary Duties
Minimum Requirements:
PERA - Pension (Public Employees Retirement Association)
Medical Insurance
HSA/VEBA City Contribution
Life Insurance - $25,000 coverage City paid
Life Insurance - Voluntary employee, spouse and dependent Life
Long-term Disability Insurance - city paid
Short-term Disability
Post-Employment Health Plan (HCSP or RHS)
Personal Time Off
13 paid holidays, including a floating holiday
Tuition Reimbursement
Medical FSA
Dependent Care FSA
Wellness Program
Dental Insurance
Vision (eye wear and contacts)
457 Deferred Compensation (Mission Square & MSRS)
Gap Insurance options (Accident, Hospitalization and Critical Illness)
01
Do you have a valid Driver's License with no suspensions or revocations within the past three (3) years?
Are you able to work occasional nights and weekends?
How many years of experience do you have working in Information Technology?
04
Do you currently have CompTIA A+, Network+ and/or ITIL v4 Foundations certifications?
Please describe your software/server experience.
Required Question