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  • Medical Equipment Service Specialist - Buffalo - STERIS

    STERIS
    STERIS Buffalo

    3 weeks ago

    Default job background
    Description

    Equipment Service Specialist (Team Lead)

    We are seeking a skilled Equipment Service Specialist to join our team as a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products.

    • Drive Customer satisfaction by proactively communicating and resolving issues/problems efficiently.
    • Manage STERIS assets using an electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc., to prescribed levels.
    • Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems, and components.
    • Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
    • Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software), including scheduling, communication, managing parts trunk stock, daily completion of service reports and activities while on-site.
    • Build relationships with Sales to drive Customer experience and revenue opportunities, learn to identify sales opportunities in the assigned territory, and communicate leads to management and sales staff.

    Requirements:

    • High School Diploma or GED with minimally 8 years of progressive work experience, including a minimum of 4 or more years of experience maintaining and repairing STERIS equipment, or combined experience with STERIS and competitive equipment and 2 years in a highly regulated industry (healthcare, medical equipment, oil, and gas).
    • Successful in achieving Specialist training and meeting any promotional requirements as an Equipment Service Technician II/III.
    • Proven Customer engagement skills, including effective written and verbal communication skills and the ability to drive collaborative solutions with Sales, Install, and Customer contacts.
    • Experienced change agent, with the ability to manage own workload and help balance work across the team, models initiative and continuous learning.
    • Proven computer skills (MS windows/email, navigation, mobile app, data input into multiple systems).
    • Professional written and verbal communication skills, including translating complex issues into concise easy-to-understand solutions.
    • Valid driver's license and the ability to meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
    • Ability to work flexible hours, sometimes outside

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