- Correctly receives and processes emergency "911" and non-emergency telephone requests for ambulance/emergency medical assistance.
- Utilize sophisticated Computer Aided Dispatch (CAD) system, which assists in monitoring, updating and controlling the locations and movements of units.
- Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation.
- Obtains and provide mapping and routing information to units.
- Assists customers with a variety of transportation related issues such as selecting the most appropriate vehicle by evaluating the needs and condition of the patient.
- Works closely with customers to ensure the destination facility can accommodate the patient in the method by which they are transported.
- Maintains constant communication with customers and facilities to relay any information regarding a delayed response for a transportation request.
- Responsible for prompt and courteous answering of inbound calls, providing superior customer service, exceptional problem solving skills and ensuring each customer interaction is a positive experience.
- Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation and costs associated with non-covered transportation.
- Assists other team members with solving challenging situations that require "thinking outside the box" to ensure a seamless transport that exceeds the expectations of the customer.
- Provides excellent customer service to the general public as well as callers from healthcare facilities.
- Adheres to company policies and procedures.
- Performs other duties as assigned.
- Excellent customer service and effective communications skills.
- Ability to multi-task in high stress situations.
- Proficient in basic computer operation.
- Ability to problem solve in a variety of situations by using all resources available.
- Works well with a diverse group of customers and coworkers from a variety of backgrounds.
- Ability to learn the geography of the areas served to provide accurate response time estimates to customers and agencies.
- Exercises sound judgment in an array of situations.
- Works cooperatively with team members, public safety agencies and the public.
- Comprehend and make inferences from written materials such as operations manuals.
- Works around standard office conditions, repetitive use of a keyboard at a workstation, continuous viewing of dual computer screens, and use of manual dexterity. Frequent use of manuals and other resources. Work in shared office space and sits for long periods of time.
- High School Diploma or equivalent.
- Emergency Medical Dispatch Certificate and CPR, required or obtained within six months.
- Knowledge of Medical Terminology.
- Bilingual preferred, but not required.
-
EMS Dispatcher
2 weeks ago
Allegiance Mobile Health Carrollton, United StatesJob Description · Job DescriptionPosition Title: Dispatcher · Reports To: Communications Supervisor · FLSA Status: Non-exempt · SUMMARY: This position is responsible for taking information from customers regarding transports; to ensure transportation is safe, efficient and timel ...
-
Paramedic
2 weeks ago
Allegiance Mobile Health Carrollton, TX, United StatesPosition Title: Paramedic · Reports To: On-Duty Supervisor/District Manager · FLSA Status: Non-exempt · Allegiance Mobile Health of Carrollton, TX is looking to hire a part-time Paramedic. This ambulance job earns a competitive hourly wage based on experience. We also offer excel ...
-
Maintenance Expeditor
4 weeks ago
Heritage Grocers Group Addison, United StatesAt Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. · Bring your energy and unique perspective and ...
-
Customer Service Representative
2 weeks ago
TEKsystems Carrollton, United StatesJob Description · Job DescriptionJob Description: · The Customer Service I reps will be responsible for taking inbound calls and scheduling technicians. They will be taking roughly 25-35 calls per day that will last between 3-15 minutes depending on the call. They will working wi ...
-
MedicOne Medical Response Farmers Branch, United StatesMedicOne Medical Response is a leader in pre-hospital medicine and healthcare transportation system design and operations. Since 1999, MedicOne Medical Response experienced growth from 2 ambulances and 8 employees to a fleet of 100+ vehicles and 500 team members. MedicOne Medical ...
-
Ready Mix Driver
1 week ago
CRH Carrollton, United StatesJob ID: 497440 · The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly ...
-
Account Manager
4 weeks ago
GTN Technical Staffing Addison, United StatesJob DescriptionJob Description · Account Manager / New Business Development- IT Staffing · DETAILS · Location: Addison, TX · *In-office position with flexible schedule to accommodate client meetings and prospecting* · Compensation: Base salary + uncapped commissions · Educational ...
-
Flight Instructor
1 week ago
Thrust Flight Addison, United StatesJob Description · Job DescriptionSalary: · As one of the premier flight schools in the country, Thrust Flight prides itself on the quality of its instructional staff. We are looking for only the best flight instructors who want to work at one of the best flight schools in the co ...
-
Manager Development Program
3 days ago
D.H. Pace Company, Inc. Coppell, United StatesJob Description · Job DescriptionDH Pace Company, Inc. is excited to add future leaders to our team Our Manager Development Program is ideal for upcoming or recent college graduates and/or those with equivalent work experience. As a Manager-in-Development, you will work out of ou ...
-
Domestic Agent II
4 weeks ago
AIT Worldwide Logistics, Inc Coppell, United StatesCome move the world with us · Wake up each day to be part of a global movement. A movement to make an impact. A movement to go for it A movement to provide best-in class solutions. A movement to be empowered. A movement to do the right thing. · Make AIT Worldwide Logistics the ...
-
warehouse manager
3 weeks ago
TruckPro LLC Cockrell Hill, United StatesDistribution Manager Full-Time / Exempt · As a TruckPro Distribution Manager, you will be responsible for managing warehouse associates and for planning, organizing, and directing distribution activities at our Dallas store location. · Key Responsibilities Include: · Responsible ...
-
Dispatch Manager
3 weeks ago
D.H. Pace Company, Inc. Coppell, United StatesJob Description · Job DescriptionDH Pace Company, Inc. is looking for a highly motived Dispatch Manager for our Coppell, TX location. This is a great opportunity for anyone in construction or logistics operations that is looking to grow with an industry leading, family-owned comp ...
-
Truck Driver Class A Solo Regional
1 week ago
Ryder System Irving, United StatesPosition Description · Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us in Irving TX · Call Ashley or Text "Irving" to · You might be wondering what your paycheck will look like. · $1440 or more per week - And it gets better · Driver ...
-
Truck Driver Class A Solo Regional
2 weeks ago
Ryder System Irving, United StatesPosition Description · Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us in Irving TX · Call Ashley or Text "Irving" to · You might be wondering what your paycheck will look like. · $1440 or more per week - And it gets better · Driver ...
-
Truck Driver Class A Solo Regional
5 days ago
Ryder System IRVING, United States Full timePosition Description · Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us in Irving TX · Call Ashley or Text "Irving" to · You might be wondering what your paycheck will look like. · $1440 or more per week - And it gets better · Driver ...
-
Truck Driver Class A Solo Regional
2 weeks ago
Ryder System Irving, United StatesPosition Description · Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us in Irving TX · Call Ashley or Text "Irving" to · You might be wondering what your paycheck will look like. · $1440 or more per week - And it gets better · Driver ...
-
Truck Driver Class A Solo Regional
1 day ago
Ryder System IRVING, United States Full timePosition Description · Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us in Irving TX · Call Irma or Text "Irving" to · You might be wondering what your paycheck will look like. · $1440 or more per week - And it gets better · Driver P ...
-
Truck Driver Class A Solo Regional
2 weeks ago
Ryder System IRVING, United States Full timePosition Description · Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us in Irving TX · Call Ashley or Text "Irving" to · You might be wondering what your paycheck will look like. · $1440 or more per week - And it gets better · Driver ...
-
Truck Driver Class A Solo Regional
2 weeks ago
Ryder System Irving, United StatesPosition Description · Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us in Irving TX · Call Ashley or Text "Irving" to · You might be wondering what your paycheck will look like. · $1440 or more per week - And it gets better · Driver ...
-
Field Service Technician I
2 weeks ago
IGT Grapevine, United StatesIGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial ...
EMS Dispatcher - Carrollton, United States - Allegiance Mobile Health
Description
Position Title: Dispatcher
Reports To: Communications Supervisor
FLSA Status: Non-exempt
SUMMARY: This position is responsible for taking information from customers regarding transports; to ensure transportation is safe, efficient and timely; also to determine what type of transport is needed for the particular situation. The position is responsible for allocating resources through solid decision making to ensure the best possible response times and properly tracks and documents tickets of all relevant events.
ESSENTIAL DUTIES AND RESPONSBILITIES: (Responsibilities include, but not limited to)
KNOWLEDGE AND SKILLS:
PHYSICAL REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Allegiance is an EEO employer as defined by the EEOC.
Job Posted by ApplicantPro
