Data Centre Smart Hands Engineer - Virginia, United States of America

Only for registered members Virginia, United States of America

9 hours ago

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Job summary

The Data Center Remote Field Service Engineer is a seasoned engineering role responsible for providing professional remote technical support service to clients by identifying and resolving technical incidents and problems.

This role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Responsibilities

  • Maintains the support process and ensures that requests for support are handled according to the procedures.
  • Identifies and resolves problems following agreed procedures.

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