Service Advisor - Franklin, TN
14 hours ago
Job description
Service Advisor
Description
Toyota of Cool Springs is seeking an organized and detailed Service Advisor.
SUMMARY
Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
Responsibilities
- Greets customers promptly
- Obtains customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends needed maintenance base on age, mileage, and vehicle history
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers
Qualifications
- Minimum 1 year experience in a service advisory role
- Knowledge of automobiles
- Positive attitude
- High volume mentality
- Customer Satisfaction Index focused
What We Offer
- k) Savings Plan with Employer-Match
- Medical Insurance
- Dental Plan
- Vision Plan
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Vacation
- Day Work Week
- Locally Owned
- We promote from within
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