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General Manager - Summerville, United States - Finswash
2 weeks ago
Description
** General Manager - Summerville**
**Job Category****:** Fins Car Wash **Requisition Number****:** GENER003657 Showing 1 location **Job Details**
**Description**
**WHAT YOULL DO**
The General Manager has primary managerial responsibility for a state-of-the-art Fins Car Wash site. If you enjoy leading a team of highly engaged associates, delivering a great customer experience and driving results as a hands-on leader, this is a great opportunity for you. Come grow with us
**ESSENTIAL FUNCTIONS**
People
+ Lead the facility-based team
+ Acquire build and maintain a team of high-energy, customer-focused team members
+ Onboard make sure each team member knows their role and is equipped to deliver a great customer experience
+ Develop set clear objectives and manage performance, remove obstacles and support the team in achieving results
+ Retain foster a team environment that recognizes and rewards great performance
+
Process
+ Manage and oversee all site daily operations
+ Financial maintain profitable performance to include site revenue and expense management
+ Efficiency continually assess site process controls
+ Operations manage work scheduling and facilities maintenance across multiple shifts
+ Safety- ensure a safe environment for both team members and customers
Product
+ Ensure an exceptional customer experience
+ Satisfaction manage the overall customer experience: site appearance, check-in, wash quality, wash experience, team member interactions, etc., to drive high customer satisfaction
+ Dispute resolution oversee the resolution process and serve as an escalation point for all site disputes
**CRITICAL SUCCESS FACTORS**
**Required qualifications**
A results-focused leader with 2+ years of management experience in a customer-focused environment
Demonstrated ability to build and maintain a high performing team
Mechanical aptitude required to maintain daily operations
A high school degree or equivalent experience required
Flexibility to manage a seven day per week operation with exposure to the elements
A ble to work a minimum of 40 hours per week including weekends, evenings, and additional hours based on operational needs
Demonstrated commitment to helping others customers, team members, community
Basic computer skills
**Preferred Qualifications**
Experience in car wash operations is highly desired
**Desired Skills**
Effective communicator - superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs
Customer-focused - with a sincere desire to help; calm under pressure and able to reassure customers that they're
Drive for results has a bias for taking action ; works with a sense of urgency to find solutions to problems
Collaborative - able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers
Motivator creates a positive work environment and builds a winning team.
**Legal Requirements**
No felony convictions within the past 7 years.
**COMPETENCIES**
Member Focused
+ Dedicated to meeting the expectations and requirements of Members/customers.
+ Establishes and maintains effective relationships with Members/customers and gains their trust and respect.
+ Is committed to customer service and acts with Members/customers in mind.
Drive for Results
Has a results-focused bias for action. Exhibits entrepreneurship and decisiveness.
Takes ownership, and fosters an environment of personal accountability. See it, Own it, Solve it, Do it.
Practices effective listening and practical negotiating. Seeks to understand before being understood.
Collaborative
+ Works well with individuals and groups to achieve common goals.
+ Resolves conflict. Able to find common ground and facilitate cooperation.
Influencing
+ Builds strong relationships and influences results outside functional areas of responsibility.
Project Management
+ Application of knowledge, skills, tools, resources, and techniques to project activities to meet project requirements
**FUNCTIONAL CAREER PATH**
General Manager > Regional Manager
**PHYSICAL DEMANDS**
This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting.
Finger and hand dexterity is required for frequent and continuous operation of all office equipment.
Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in-person and on the telephone.
Ability to process, express, and exchange information orally, in writing, presentations, and through online applications.
Mental and emotional ability to work effectively in a busy environment, interacting with people, and dealing with difficult situations.
Ability to work outside year-round.
Ability to stand for 8+ hours a day.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
**Skills**
**Education**
**Experience**
